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Bug - states are not Translated in created Report #570

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ServiceMember opened this issue Jun 19, 2024 · 0 comments
Open

Bug - states are not Translated in created Report #570

ServiceMember opened this issue Jun 19, 2024 · 0 comments

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@ServiceMember
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Environment

  • Server OS: debian 12.5
  • Browser: Chrome
  • Znuny version: 6.5.8 LTS

Expected behavior

We have different Ticket States that are translated in xx_custom.pm files into different languages.
If I create a report including the state of a ticket, it should be translated according to my current language if a translation exists.

Actual behavior

The Exported File contains the State of a Ticket as shown in the Admin Menu and not as translated to English as described in ~/Kernel/Language/en_GB_custom.pm

How to reproduce

  1. create a non default State in the Admin Panel.
  2. Translate it into a different Language via ~/Kernel/Language/xx_custom.pm
  3. Change your Znuny language accordingly
  4. create a Dynamic List Statistic
  5. Add State to the Statistic in X Axis
  6. Run Statistic
  7. Open Statistic and see the error

Additional information

Screenshots

States in Admin Panel
image

State Translation:
image

States are Correctly Translated
image

States are not Translated in created Report File
image

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