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I think the integration of the Mark As Seen/Mark As Unseen feature was missing some settings out of the box to manipulate with ACL lists.
I want to hide Mark As Seen/Mark As Unseen menu items from ticket menu in AgentTicketZoom and AgentTicketStatusView (Medium, Large views).
I can't select AgentTicketMarkSeenUnseen action when construct PossibleNot condition in 'Change settings' section
I think this action should have been added to "ACLKeysLevel3::Actions###100-Default" setting in Ticket.xml
Settings in Znuny.xml "Ticket::Frontend::MenuModule###001-MarkTicketUnseen" "Ticket::Frontend::MenuModule###001-MarkTicketSeen" "Ticket::Frontend::PreMenuModule###442-MarkTicketUnseen" "Ticket::Frontend::PreMenuModule###442-MarkTicketSeen"
should have Item "Action" set to AgentTicketMarkSeenUnseen instead of empty
The text was updated successfully, but these errors were encountered:
BuilderNSV
changed the title
Bug - MarkTicketUnseen feature can't be filtered by ACL
Bug - MarkTicketSeenUnseen feature can't be filtered by ACL
Oct 23, 2024
Environment
I think the integration of the Mark As Seen/Mark As Unseen feature was missing some settings out of the box to manipulate with ACL lists.
I want to hide Mark As Seen/Mark As Unseen menu items from ticket menu in AgentTicketZoom and AgentTicketStatusView (Medium, Large views).
I think this action should have been added to
"ACLKeysLevel3::Actions###100-Default"
setting in Ticket.xml"Ticket::Frontend::MenuModule###001-MarkTicketUnseen"
"Ticket::Frontend::MenuModule###001-MarkTicketSeen"
"Ticket::Frontend::PreMenuModule###442-MarkTicketUnseen"
"Ticket::Frontend::PreMenuModule###442-MarkTicketSeen"
should have Item "Action" set to AgentTicketMarkSeenUnseen instead of empty
The text was updated successfully, but these errors were encountered: