Some changes send email when customer and agent reply on tickets: uvd…

…esk#40
Abhi12-gupta · Jun 28, 2023 · f22ad47 · f22ad47
1 parent 2b619fd
commit f22ad47
Showing 1 changed file with 13 additions and 5 deletions.
diff --git a/API/Threads.php b/API/Threads.php
@@ -147,11 +147,19 @@ public function saveThread(Request $request, $ticketid, ContainerInterface $cont
                 return new JsonResponse($json, Response::HTTP_OK);
                 break;
             case 'reply':
-                $event = new CoreWorkflowEvents\Ticket\AgentReply();
-                $event
-                    ->setTicket($ticket)
-                    ->setThread($thread)
-                ;
+                if ($thread->getcreatedBy() == 'customer') {
+                    $event = new CoreWorkflowEvents\Ticket\CustomerReply();
+                    $event
+                        ->setTicket($ticket)
+                        ->setThread($thread)
+                    ;
+                } else {
+                    $event = new CoreWorkflowEvents\Ticket\AgentReply();
+                    $event
+                        ->setTicket($ticket)
+                        ->setThread($thread)
+                    ;
+                }
 
                 $container->get('event_dispatcher')->dispatch($event, 'uvdesk.automation.workflow.execute');