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add note on reduced waiting time for notification reminder (#1826)
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CelineTrammi authored Oct 14, 2024
1 parent 5ed5714 commit 348b137
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Expand Up @@ -18,7 +18,11 @@ Currently the Events for Correspondence are not ready for full-scale use, due to
This documents the expected scenario, but may be subject to change.
{{% /notice %}}

To use notifications in Altinn Correspondence, a notification order is placed when a message is created. The notification will primarily be sent out at the publication time of the message. If a reminder is activated, the reminder will be sent after 7 days if the message has not been read.
To use notifications in Altinn Correspondence, a notification order is placed when a message is created. The notification will primarily be sent out at the publication time of the message. If a reminder is activated, the reminder will be sent after 7 days if the message has not been read.

{{% notice warning %}}
In the test and staging environment, the reminder will be sent out after 1 hour if the message has not been read.
{{% /notice %}}

Notifications can be sent via either email or SMS. While email does not have a time window, SMS notifications are sent between 9:00 AM and 5:00 PM. If the sending time falls outside this window, the notification will be sent the following day.

Expand Down Expand Up @@ -86,4 +90,4 @@ The first notification and the reminder notification can use different notificat
If a message is deleted before the publication date, the notification order will also be deleted. In situations where an error occurs during the publication of a message, the notification will also be deleted.

## Errors in Notification Ordering
If no contact information is available for a recipient, the message will still be sent as planned. Information about the notification can be viewed by retrieving the details about the specific correspondence. Improvements are planned to provide feedback on this during the creation of a message.
If no contact information is available for a recipient, the message will still be sent as planned. Information about the notification can be viewed by retrieving the details about the specific correspondence. Improvements are planned to provide feedback on this during the creation of a message.
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Expand Up @@ -20,6 +20,10 @@ Dette dokumenterer det forventede scenarioet, men kan endres.

For å bruke varslinger i en meldingstjeneste, legges en varslingsbestilling til når en melding opprettes. Varslingen vil bli sendt ut på publikasjonstidspunktet for meldingen. Hvis revarsel er aktivert, vil revarselet sendes ut etter 7 dager dersom meldingen ikke er lest.

{{% notice warning %}}
I test- og stagingmiljøet vil revarselet sendes ut etter det har gått en time dersom meldingen ikke er lest.
{{% /notice %}}

Varslinger kan sendes via enten e-post eller SMS. Mens e-post ikke har noe tidsvindu, vil SMS-varsler bli sendt mellom kl. 09:00 og 17:00. Hvis avsendingstidspunktet faller utenfor dette tidsvinduet, vil varselet bli sendt neste dag.

En varslingsbestilling gjøres ved å legge til følgende når du initialiserer en melding:
Expand Down Expand Up @@ -89,4 +93,4 @@ Dersom en melding slettes før publiseringsdatoen, vil varslingsbestillingen ogs
## Feil ved bestilling av varsling
Hvis det ikke finnes kontaktinformasjon for en mottaker, vil meldingen fortsatt bli sendt som planlagt.
Informasjon om varslingen kan sees ved å hente detaljer om den spesifikke meldingen.
Det er planlagt forbedringer for å gi tilbakemelding omkring dette under opprettelsen av en melding.
Det er planlagt forbedringer for å gi tilbakemelding omkring dette under opprettelsen av en melding.

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