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khanrn committed Feb 2, 2024
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weight: 10
description: "A user guide for the notification service"
---

{{% notice info %}}
We are working on providing you with new and updated guidelines on usage of Altinn Notification.
In the meantime existing guidelines for sending notifications through Altinn 2 also apply to Altinn Notfications.


[Please familiarize yourself with existing documentation and guidelines](https://altinn.github.io/docs/utviklingsguider/varsling/)
{{% /notice %}}

## Notification
### SMS
- Mobile number must need to conain country code, perferrably with "+", while "00" would also work. i.e. +47900XXXXX, 0047900XXXXX
- Mobile number must conain country code, perferrably with "+", while "00" would also work. i.e. +47900XXXXX, 0047900XXXXX
- Notificaiton to 5 digits number aren't supported. Therefore the mobile number must need to be more than 5 digits.
- Norwegian mobile number must need to start with "4" or "9" after the country code "+47".
- Valid Mobile Number Example: +47400XXXXX, +47900XXXXX, 0047400XXXXX, 0047900XXXXX
- Invalid Mobile Number Example: +47500XXXXX, +47600XXXXX, 0047500XXXXX, 0047600XXXXX
- Invalid Mobile Number Example: +47500XXXXX, +47600XXXXX, 0047500XXXXX, 0047600XXXXX
- We aslo support international mobile numbers(outside of Norway) to send SMS as long as they are valid and provided with country code.

<!---
{{% notice info %}}
TODO: say something about "varsel" vs "melding" or "beskjed". Kan brukes til begge deler.
What is important to think about ?
{{% /notice %}}
### Communication with private persons
[Kontakt- og reservasjonsregisteret](https://eid.difi.no/nb/kontakt-og-reservasjonsregisteret)
(the common contact register) is used to retrieve contact information when an organisation sends a notification
through Altinn to a private person without providing the contact details to use.
In using this register both Altinn, and the sender of the notification,
must adhere to [eForvaltningsforskriften §29](https://lovdata.no/forskrift/2004-06-25-988/§29).
We have summarized some of the information here, but encourage you to familiarize yourself with
[Digitaliseringsdirektoratet's guidelines for using the register](https://samarbeid.digdir.no/kontaktregisteret/retningslinjer-bruk-av-kontakt-og-reservasjonsregisteret/143).
Altinn Notifications should be used to support the execution of your organisations public authority. Meaning the use
should be linked to your organisation's _social mission_ and not for
commercial purposes, marketing, or any other use that can be considered as private law.
Altinn Notifications should be used when the message communicated in the notification contains
information that is important for the subject to receive and/or is important for the sending organisation
that the recipient receives.
### Communication with persons as an entity of an organisation
### What should a notification include
Varselet bør inneholde:
- beskrivelse av oppgaven,
- konkret hva den gjelder,
- hvem som er ansvarlig/kan løse oppgaven
- informer gjerne også om frist for oppgaven
-->

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