📱 A Web + Mobile platform that empowers citizens to report civic issues with photos, voice, or text, while governments track, prioritize, and resolve them transparently.
Gamified engagement + real-time dashboards → Smarter, cleaner, greener cities.

Awareon is a digital-first civic engagement system that bridges citizens and municipalities.
Citizens can easily report potholes, garbage, traffic, or drainage issues via mobile/web apps, while authorities access interactive dashboards with automated routing, geotagging, and verification.
Key Highlights:
- 🚨 SOS Alerts → Urgent issues sent directly to municipal departments
- 🏅 Gamification → Points, badges, leaderboards for citizens
- 🌍 Community Engagement → Open & tier-based civic communities
- 📊 Data Dashboard → Progress trackers, analytics, & heatmaps
graph TD
A[👥 Users] --> B[💻 Web + Mobile App]
J[🏛️ Government Bodies] --> B
B --> C[📂 Categorical Problem Hotspots]
B --> D[⬆️ Upload Civic Issue - Image/Text/Voice]
D --> E[🔍 Verify Authenticity via Image Metadata]
E --> F[🧠 Identify Problem in Image/Text/Voice]
F --> G[(🗄️ Problem Repository)]
G --> H[🚨 SOS to Concerned Dept in Real-Time]
G --> I[👨💼 Govt Body Picks & Resolves]
G --> J1[📋 Progress Reports & Actionable Insights]
G --> J2[📍 Location View of Problem]
B --> K[📊 Data Dashboard]
K --> L[📈 Real-time Progress Tracker]
K --> M[📑 Dept-wise Visualization]
B --> N[🏅 Gamified Engagement Modules]
N --> O[🤝 Community Engagement]
G --> P[🔺 Upvote Existing Issues]
- 📷 Multi-format Reporting – Upload images, videos, voice, or text
- 🔐 Verification – Metadata & AI check for authenticity
- 🔀 Automated Routing – Issues sent to correct municipal department
- 📊 Dashboards – Real-time issue tracking & resolution progress
- 🏅 Gamification – Leaderboards, badges, streaks for active citizens
- 🗺️ Hotspot Mapping – Category-wise civic issue visualization
- 🔔 Live Notifications – Track your issue: reported → acknowledged → resolved
- 👥 Community Engagement – Citizens join local civic groups
-
Frontend 🖥️
- React, React Native (Expo), React Webcam
- Cloudinary (media storage)
-
Backend ⚡
- Node.js + Express, FastAPI (ML serving)
- MongoDB, PostgreSQL, Redis
- Twilio (alerts), Stripe (CSR/payments)
-
AI/ML 🤖
- NumPy (image/video preprocessing)
- CNN Ensemble (image/video classification)
- Whisper (speech-to-text)
- HuggingFace Transformers / BERT (text intent classification)
- Users & Government Bodies access the system via Web + Mobile App.
- Citizens upload issues (Image / Text / Voice).
- System performs authenticity verification (metadata checks).
- AI/ML models identify the problem category (pothole, garbage, light, etc.).
- Verified issues are stored in a central Problem Repository.
- From the repository:
- 🚨 SOS alerts → sent to relevant municipal departments
- 👨💼 Govt. bodies → pick up & resolve issues
- 📋 Reports → generated for insights & accountability
- 📍 Location-based hotspot visualization
- 🔺 Citizens can upvote existing issues
- Meanwhile, a Data Dashboard provides:
- 📈 Real-time progress tracker
- 🗂 Dept-wise visualization
- Gamified Engagement modules → reward citizens with points, badges, leaderboards
- Community Engagement → citizens join local or tier-based groups
graph TD
A[🧑 Citizen Reports Issue] --> B[➕ Earn Points]
B --> C[🏅 Badges & Levels]
B --> D[📊 Leaderboards]
B --> E[🤝 Community Challenges]
B --> F[🎁 Rewards & Recognition]
- 🏆 First Responder – First 5 reports
- 🌍 Neighborhood Guardian – 20+ verified issues
- 🚀 Speedy Reporter – Issue reported within 1 hour
- 🎖 Problem Solver – Consistent streak of verified issues
- Economic → Low-cost, scalable, potential CSR & municipal contracts
- Operational → Real-time reporting, mobile-first, gamification for adoption
- Technical → AI classifiers, scalable cloud infra, multilingual interface
- Social → Citizen empowerment, trust, transparency
Environmental
- Rapid reporting reduces delays in waste management, road repair
- Heatmaps optimize resource allocation
Social
- Citizens influence change directly
- Multi-language + voice for inclusivity
Institutional
- Automated routing reduces admin load
- Analytics for policy & planning
- Audit logs ensure accountability
- Citizen Mobile/Web App
- Gamified Reporting System
- Municipal Dashboard with Heatmaps
- AI-Powered Issue Prioritization (severity detection)
- ERP & GIS Integration with municipal systems
- Multi-language + offline-first support
- SMS/WhatsApp citizen notifications
- Civic Sense in India – Reflections
- AI-Driven Digital Governance – IJSAT
- Data.gov.in – Population of Kolkata
- Data.gov.in – Traffic Congestion (Delhi)
- Kaggle – Civic Issue Severity Dataset
- 👨💻 Tamojit Das
- 👨💻 Atif Ali Sardar
- 👨💻 Aranya Basu
- 👨💻 Tiasha Ganguly
- 👨💻 Aryan Ghosh
- 👨💻 Diya Gupta
⭐ If you believe in cleaner, smarter cities, support us with a star on GitHub!
🏙️ Together, let’s make civic engagement transparent, inclusive & gamified 🚀
Awareon – Because every report matters.