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Churn Analysis Project

Project Overview

This project involves the analysis of a telecommunications company's customer churn data. The goal is to understand the factors contributing to customer churn and to develop strategies to improve customer retention.

Dashboard

A comprehensive dashboard has been created using Power BI to visualize the churn analysis. The dashboard provides detailed insights into various aspects of the data, including:

  • Churn Analysis: Overview of customer churn rates and trends over time.
  • Age Details: Breakdown of customer age groups and their respective churn rates.
  • Contracts: Analysis of customer contracts and their impact on churn.
  • Extra Charges: Examination of additional charges and their correlation with customer churn.

Dataset

The dataset used in this project is from a telecommunications company. It includes various customer details such as demographic information, contract details, payment information, and churn status.

Tools Used

  • Data Visualization: Power BI

Getting Started

  1. Clone the repository: git clone https://github.com/<your-github-username>/churn-analysis-project.git
  2. Navigate to the project directory: cd churn-analysis-project
  3. Open the Power BI dashboard to view the visualizations.

Contributing

Please read CONTRIBUTING.md for details on our code of conduct, and the process for submitting pull requests to us.