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Merge pull request #1434 from DFE-Digital/update-claim-funding-round-…
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Update post: round 6 accredited provider research findings
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olioldfield authored Jan 14, 2025
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Expand Up @@ -27,6 +27,45 @@ The goals of this round of research included understanding:
- if our sampling approach will work within their current processes
- how much visibility they require of submitted claims

## User needs addressed by this research

{% from "user-need/macro.njk" import appUserNeed %}
{{ appUserNeed({
description: "As a provider,
I need schools to understand the benefits of mentoring,
So that, we get more buy-in from schools, who agree to become placement partners."
}) }}

{{ appUserNeed({
description: "As a provider,
I need schools to understand the benefits of mentoring,
So that, we get more buy-in from school staff to attend mentor training."
}) }}

{{ appUserNeed({
description: "As a provider,
I need schools to understand the benefits of claiming funding and how it will support with mentoring and the training they are required to do,
So that, they are encouraged to claim all of the funding that they are entitled to and don't miss out, despite having busy schedules."
}) }}

{{ appUserNeed({
description: "As a provider,
I need data related to a claim to match the data that we collect,
So that, we can easily and correctly check the claims against our own records when sampling."
}) }}

{{ appUserNeed({
description: "As a provider,
I need data related to a claim to match the data that we collect,
So that, we can easily and correctly check the claims against our own records when sampling."
}) }}

{{ appUserNeed({
description: "As a provider,
I need schools to be submitting claims accurately,
So that, we don't have too many incorrect claims to contact schools about when it comes to sampling."
}) }}

## Key insights

**Providers have close relationships with schools and see themselves as key players in communicating with them about the new service.**
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