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Update post: Round 10 support console research findings - include user needs #1429

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Jan 14, 2025
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Update post: Round 10 support console research findings - include user needs #1429

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updated to include user needs
olioldfield Jan 13, 2025
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Update app/posts/claim-funding-for-mentors/2024-11-13-round-10-suppor…
olioldfield Jan 14, 2025
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6 changes: 6 additions & 0 deletions ...im-funding-for-mentors/2024-11-13-round-10-support-console-research-findings.md
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This research aimed to test the user journeys for payments, sampling and clawbacks within the support console.

## User needs addressed by this research

1. As a support user, I need guidance on how to use the support console for payments, sampling and clawbacks, so that I am able to successfully complete the required tasks.

2. As a support user, I need to know how to action claims, so that I am able to complete tasks payments, sampling and clawbacks tasks relating to claims.
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## Who we spoke to

We spoke to 3 members of the support team who will be managing claims for the Claim funding for mentor training service via the support console.
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