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Create a support task when automatic matching fails #1297

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merged 2 commits into from
Apr 26, 2024

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gunndabad
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When automatic matching fails a support task needs to be raised for support to find the record and associate it with the One Login User. This adds the DB schema for support tasks and wires up the journey to create one when a user is verified but the matching fails.

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@gunndabad gunndabad force-pushed the not-matched-support-ticket branch 2 times, most recently from be70122 to c12fdab Compare April 25, 2024 15:29
}
else if (!state.HasPendingSupportRequest)
{
// Not supported a submit request
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think it's probably supposed to say Not submitted a support request in the comment?

@gunndabad gunndabad force-pushed the not-matched-support-ticket branch from c12fdab to 1df1a77 Compare April 26, 2024 13:53
@gunndabad gunndabad enabled auto-merge (squash) April 26, 2024 13:53
@gunndabad gunndabad merged commit a1cf8c4 into main Apr 26, 2024
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@gunndabad gunndabad deleted the not-matched-support-ticket branch April 26, 2024 14:03
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2 participants