[HCA DX] Upgrade support request tag, trigger, and variables to GA4 conventions #4188
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canary
Done by the Clever Canary team
Need
The support request GTM configuration currently has some configuration objects that are in the deprecated UA-4. For example:
tag - support_request_create
tag contains a reference toEvent Action
andEvent Label
parameters.Support Request Create
trigger name should follow GA4 naming conventions.Source
andCatalog
variable names should follow GA4 naming conventions.Approach
Document the changes required to update the support request configuration objects to match GA4 conventions. Once changes are reviewed, proceed with updates and confirm support request events are tracked correctly in staging and prod. (Note that support requests are shared in the HCA community Slack channel; clearly mark any support requests as tests and useCompleted; see comment.[email protected]
as the submitter email.)Add tracking to "Send" button on support request form by adding a
button-support-request
test ID to the button, and standard click event configuration in GTM.Definition of Done
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