Update _index.md #27151
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Adding another Troubleshooting to check restrictions queries.
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jhgilbert
approved these changes
Jan 16, 2025
| @@ -4,13 +4,19 @@ title: Logs Troubleshooting | |||
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| If you experience unexpected behavior with Datadog Logs, there are a few common issues you can investigate and this guide may help resolve issues quickly. If you continue to have trouble, reach out to [Datadog support][1] for further assistance. | |||
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| ## Missing logs - data access restrictions | |||
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| You cannot see any logs neither in the [Log Explorer][2] or [Live Tail][3]. This may be happening because your role is part of a restriction query. | |||
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| You cannot see any logs neither in the [Log Explorer][2] or [Live Tail][3]. This may be happening because your role is part of a restriction query. | |
| You cannot see any logs in the [Log Explorer][2] or [Live Tail][3]. This may be happening because your role is part of a restriction query. |
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| 2. In **Pipelines**, hover over **Preprocessing for JSON logs**, and click the pencil icon. | ||
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| 3. Remove `timestamp` from the reserved attribute mapping list. The attribute is not being parsed as the official timestamp of the log during preprocessing. | ||
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| {{< img src="logs/troubleshooting/preprocessing_json_timestamp.png" alt="The preprocessing for JSON logs configuration box with the date attributes, which includes timestamp by default" style="width:90%" >}} | ||
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| 2. Set up the [arithmetic processor][5] so that the formula multiples your timestamp by 1000 to convert it to milliseconds. The formula's result is a new attribute. | ||
| 2. Set up the [arithmetic processor][7] so that the formula multiples your timestamp by 1000 to convert it to milliseconds. The formula's result is a new attribute. |
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| 2. Set up the [arithmetic processor][7] so that the formula multiples your timestamp by 1000 to convert it to milliseconds. The formula's result is a new attribute. | |
| 2. Set up the [arithmetic processor][7] so that the formula multiplies your timestamp by 1000 to convert it to milliseconds. The formula's result is a new attribute. |
I know this typo was already there, sorry we didn't catch it sooner!
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Adding another Troubleshooting to check restrictions queries.
What does this PR do? What is the motivation?
Covering some extra steps to troubleshoot and checking data access for logs.
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