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GITBOOK-148: change request with no subject merged in GitBook
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defguard-community authored and gitbook-bot committed Mar 24, 2024
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# Community & Support

If you have any questions about Defguard or found an issue take look at these resources:

* Report:
* a [Bug](https://github.com/DefGuard/defguard/issues/new?assignees=\&labels=bug\&projects=\&template=bug\_report.md\&title=)
* [Feature request](https://github.com/DefGuard/defguard/issues/new?assignees=\&labels=feature\&projects=\&template=feature\_request.md\&title=)

### Community Support
## Community Support

Community support is done - by the community as well as us (defguard authors) on our [Matrix](https://matrix.to/#/#defguard:teonite.com) - **Support** channel.

{% hint style="info" %}
Since this a community support please remember that it may take some time to get a response, as there is no-one _assigned_ for the support 24/h - especially during the weekends, when people are just off.
{% endhint %}

### Premium & Enterprise 
## Premium & Enterprise 

If you have an actuail production setup that requires proper support, please [please go to our support page, where you can buy premium or enterprise](https://defguard.net/pricing/) support.

## Found a bug? Need a feature?

If you have an actuail production setup that requires proper support, please [please gp to our support page, where you can buy premium or enterprise](https://defguard.net/pricing/) support.
* Here you can submit [a bug](https://github.com/DefGuard/defguard/issues/new?assignees=\&labels=bug\&projects=\&template=bug\_report.md\&title=)
* And here you can submit [a feature request](https://github.com/DefGuard/defguard/issues/new?assignees=\&labels=feature\&projects=\&template=feature\_request.md\&title=)

## Things don't work, please help

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### Still not working, help

{% hint style="info" %}
Please remember that defguard is absolutly free, and the only way for now we have any support is that when someone just buys the [support on our website](https://defguard.net/pricing/). Please consider it...
{% endhint %}

In order to get help on a not working VPN setup to figure out what is actually wrong, please prepare the following things:

1. **Routing table** of the **server** and **clien**t
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