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chore: Discussion template
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Hypfer committed Feb 22, 2024
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body:
- type: markdown
attributes:
value: |
Hey there,
before you click on submit, here are a few things you should know.
This place is for asking genuine open-ended questions and receiving answers to them.
This is *not* a place for opinions, feature requests or opinions and feature requests pretending to be questions.
This is _also_ *not* a place to receive emotional support.
*Don't:*
- ask things you already know the answer to
- but want things to be different
- but need someone else to tell you the same answer again so that
- you will believe it
- they can be made responsible for your emotions
- ask things that are already covered extensively by the docs on https://valetudo.cloud
- ask questions with a hidden agenda
- "ask" questions that are just statements
- ask for general linux support and step-by-step handholding
- bargain
Note that asking "Can Valetudo do X?/Is robot Y supported?" when you're already _very_ aware that the answer is no is *not* more polite than stating "I want X/I want Y supported". It is _significantly less_ polite because it is dishonest.
For more information on feature requests see here: [New Issue: Feature request](https://github.com/Hypfer/Valetudo/issues/new?assignees=&labels=request&projects=&template=feature_request.yml)
And for asking if a robot is or could be supported see here: [New Issue: Robot support request](https://github.com/Hypfer/Valetudo/issues/new?assignees=&labels=request&projects=&template=pls_support_robot.yml)
<br/>
For a bit more casual conversation, I recommend using the telegram support chats.
Generally, chat conversation is more forgiving than a ticket that has a clear state (resolved/unresolved) and needs to be answered in a specific time frame.
Emotionally, it also seems to better convey that this is not a faceless corpo customer service helpdesk with paid employees but just random everyday people that enjoy helping others.
Thank you
- type: dropdown
id: user-meta
attributes:
label: Are you already using Valetudo?
options:
- Yes, for a long time
- Yes, for a few months
- Yes, just started
- No, but in the process of starting it
- No, but planning to do it in the near future
- No, but generally interested with no specific timeframe
default: 2
validations:
required: true
- type: textarea
id: questions
attributes:
label: Your questions
validations:
required: true

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