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Details of inst mailing lists #30

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2 changes: 1 addition & 1 deletion doc/system_components/journal_viewer/Journal-Viewer-Data.md
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The ISISICP writes run summaries to an XML journal file on the instrument, these files are in c:/data but are then copied to the archive and stored under Instrument/logs/journal.

The windows archive is smb mounted onto a linux server (`sparrowhawk.nd.rl.ac.uk`, which we maintain) and served to the lab as https://data.isis.rl.ac.uk/journals/ where programs such as Mantid and "standalone journal viewer" can access it. This machine runs on the facilities hyper-v cluster, technology department look after it from a server patching point of view and if there are major operating system issues. Try rebooting the server via the hyper-v console manager, if that doesn't work (e.g. drops into a recovery console talking about disk errors) then contact "Technology IT Support" on outlook. It seems that emails to "Technology IT Support" are only accepted from certain accounts, ISIS experiment controls looking not to be one of them at the moment.
The windows archive is smb mounted onto a linux server [(`sparrowhawk.nd.rl.ac.uk`, which we maintain)](/systems/Sparrowhawk) and served to the lab as https://data.isis.rl.ac.uk/journals/ where programs such as Mantid and "standalone journal viewer" can access it. This machine runs on the facilities hyper-v cluster, technology department look after it from a server patching point of view and if there are major operating system issues. Try rebooting the server via the hyper-v console manager, if that doesn't work (e.g. drops into a recovery console talking about disk errors) then contact "Technology IT Support" on outlook. It seems that emails to "Technology IT Support" are only accepted from certain accounts, ISIS experiment controls looking not to be one of them at the moment.

Journals can be accessed remotely (outside the lab) by users using https://shadow.nd.rl.ac.uk/journals/. More documentation on this is available at `\\isis\shares\isis_experiment_controls\web_dashboard_history.docx`
17 changes: 17 additions & 0 deletions doc/systems/Sparrowhawk.md
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# Sparrowhawk

`sparrowhawk` is a server that hosts instrument journals, and a bug submission page. The credentials to access the
system are in Keeper.

For operating system help - for example the operating system not booting - contact "Technology IT Support" in outlook.

## Instrument Journals

See [Journal Viewer Data](/system_components/journal_viewer/Journal-Viewer-Data) for details.

## Instrument bug submission page

### Updating scientist email addresses

The scientist emails are defined in `/isis/www/html/sutekh/footprints/cgi/inst_globals.py`. The emails on the webpage
are updated from this file by a cron job (execute `crontab -e` as root to see exactly what it runs)