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Albert Casals edited this page Mar 5, 2015 · 3 revisions

The kano-feedback package contains a set of tools that allow users to contact us in different ways.

Contact Us

This tool consist on a simple text entry.
Contact Us

It can be accessed through the start menu > Other > Feedback: Start menu
Also through the toolbar widget: widget

Report a Problem

This tool let us get useful information from the users system so we can diagnose faster and more accurately the problem.
Report a Problem

The window contains a title and description text views. Also a 'Take Screenshot' and 'Add Image' buttons. Apart from the obvious information, the following is sent to our servers:

  • System version
  • List of process
  • List of packages
  • dmesg
  • syslog
  • cmdline.txt file
  • config.txt file
  • wifi info
  • usb devices
  • app log files
  • hdmi info
  • xorg-log
  • cpu-info
  • lsof

Report a Problem can be accessed through the toolbar widget:
Widget

Desktop widget

This widget let us push any questions to existent users through our API. Once the question has been answered a new one will be prompted, or the widget will shutdown if there are no more available.

The widget could be in shrink mode:
shrink
or expanded:
expanded

It will shrink itself when you focus out so it doesn't disturb your desktop workspace.

Toolbar widget

It has 3 options:

  • Contact Us
  • Help Center: it opens Kano Help in a browser in App mode.
  • Report a Problem
    widget
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