add support reminder webhook (#12)

.github/workflows/support_reminder.yml

@@ -0,0 +1,19 @@
+name: Support Reminder
+
+on:
+  schedule:
+    # Runs every 4 days at 16:30 (4:30 PM UTC), starting 2 days after Ambassador Reminder
+    - cron: "30 16 3-31/4 * *"
+
+jobs:
+  run-support-reminder:
+    runs-on: ubuntu-latest
+
+    steps:
+      - uses: actions/checkout@v3
+
+      - name: Build and run the support reminder bot
+        env:
+          SUPPORT_REMINDER_DISCORD_WEBHOOK: ${{ secrets.SUPPORT_REMINDER_DISCORD_WEBHOOK }}
+        run: |
+          docker compose run --env SUPPORT_REMINDER_DISCORD_WEBHOOK=$SUPPORT_REMINDER_DISCORD_WEBHOOK --entrypoint "sh -c 'python3 support_reminder.py'" lilypad_assistant

support_reminder.py

@@ -0,0 +1,55 @@
+from utils.discord import send_discord_message
+from datetime import datetime, timezone
+from vars import SUPPORT_REMINDER_DISCORD_WEBHOOK
+
+
+def send_support_reminder():
+    """
+    Sends a reminder for the Lilypad support channels on GitHub.
+    """
+    announcement = """
+🌟 Lilypad GitHub Support Reminder 🌟
+
+Hey Lilypad community! 👋
+
+Just a quick reminder about how to effectively troubleshoot and push inquiries forward:
+
+🔗 **Use GitHub Discussions**:  
+    For any technical issues, troubleshooting, or general questions, 
+    our GitHub Discussions channels are the go-to place to connect with the team and other community members. 
+    
+    Any support issues brought up in the General Discord channel will be deleted.
+
+📋 **Where to Post:**
+    - **Complex Issues**: Start a new discussion using the [`rp-issue`](https://github.com/orgs/Lilypad-Tech/discussions/categories/rp-issue) template if you're a resource provider or need technical assistance.
+
+    - **General Questions**: Share your thoughts in a general discussion or the [#i-need-help channel](https://discord.com/channels/1212897693450641498/1230231823674642513) on Discord.
+
+🛠️ **Why GitHub Discussions?**
+  - It keeps conversations organized and accessible for everyone.
+
+  - It helps the team track, prioritize, and resolve issues effectively.
+
+  - Your feedback contributes directly to improving Lilypad!
+
+🚀 **Pro Tip**: Always provide as much detail as possible (e.g., steps to reproduce, error messages, setup configurations). The more context, the quicker we can help!
+
+Thank you for keeping Lilypad running smoothly by sharing your insights and helping us troubleshoot together. Let’s continue building a stronger community! 💪✨
+"""
+
+    current_time = datetime.now(timezone.utc).strftime('%Y-%m-%d %H:%M:%S')
+    print(f"Sending announcement at {current_time} UTC")
+
+    try:
+        send_discord_message(SUPPORT_REMINDER_DISCORD_WEBHOOK, announcement)
+        print("Announcement sent successfully!")
+    except Exception as e:
+        print(f"Failed to send announcement: {e}")
+
+
+def main():
+    send_support_reminder()
+
+
+if __name__ == "__main__":
+    main()

vars.py

@@ -10,6 +10,8 @@
 OSS_DISCORD_WEBHOOK = os.getenv('OSS_DISCORD_WEBHOOK')
 POW_MONITORING_WEBHOOK = os.getenv('POW_DISCORD_WEBHOOK')
 AMBASSADOR_REMINDER_WEBHOOK = os.getenv('AMBASSADOR_REMINDER_DISCORD_WEBHOOK')
+SUPPORT_REMINDER_DISCORD_WEBHOOK = os.getenv(
+    'SUPPORT_REMINDER_DISCORD_WEBHOOK')
 
 # Discord bot tokens
 LOGS_BOT_TOKEN = os.getenv('LOGS_BOT_TOKEN')