The Online Grievance Redressal System is an efficient, user-friendly platform designed to assist students and stakeholders in submitting and addressing grievances within an institution. This system ensures prompt redressal and transparent management of complaints, fostering improved communication between students and the institution.
The Online Grievance Redressal System digitizes the traditional grievance redressal process, making it more accessible, faster, and organized. Instead of using physical letters or manual applications, students can:
- Log in securely.
- Submit their grievances with relevant details and evidence.
- Have their complaints analyzed and routed to the appropriate grievance cell member for action.
This system not only addresses complaints but also enables feedback, ensuring students feel heard and their issues resolved promptly.
| Feature | Description |
|---|---|
| 📝 Grievance Submission | Students can securely log in and submit their complaints online. |
| 📂 Evidence Upload | Attach relevant files (images, documents) to support the grievances. |
| ⚡ Prompt Redressal | Grievances are quickly forwarded to the appropriate authorities for timely resolution. |
| 📊 Feedback Mechanism | Students can provide feedback on how their grievance was handled, fostering transparency and continuous improvement. |
| 💬 Query Section | Allows students to ask questions or follow-up on the status of their complaints. |
| 🔄 Request Reinstatement | Students can request the reopening of previously resolved grievances for further review. |
| 🤝 Cordial Relationship | Promotes a harmonious relationship between students and authorities, enhancing trust and satisfaction. |
- HTML - Structuring web content
- CSS - Styling and responsive design
- JavaScript - Dynamic interaction and functionality
- PHP - Handling server-side logic
- MySQL - Database management and storage
- Windows - Platform for deployment and development
To run this project locally, follow these steps:
- Clone the repository:
(https://github.com/Manufg07/Online-Grievance-Redressal-System.git)
If you have any issues or questions, feel free to open an issue or contact me.