Merge pull request #2064 from MicrosoftDocs/main

Publish main to live, Thursday 3:30PM PDT, 10/10

surface-duo/index.yml

@@ -148,4 +148,4 @@ landingContent:
           - text: Contact Surface Duo Support
             url:  /surface/contact-surface-business-education-support
           - text: Surface for Business warranty and protection plans
-            url: https://www.microsoft.com/surface/business/warranty-service-offerings-and-support
+            url: https://www.microsoft.com/surface/business/warranty-protection-plans-and-support

surface-hub/index.yml

@@ -81,7 +81,7 @@ landingContent:
             text: Surface Hub support solutions           
           - url: https://support.microsoft.com/help/4493926
             text: Service & warranty
-          - url: https://www.microsoft.com/surface/business/warranty-service-offerings-and-support
+          - url: https://www.microsoft.com/surface/business/warranty-protection-plans-and-support
             text: Surface Hub warranty & protection plans           
           - text: Driver & firmware lifecycle for Surface Hub devices & accessories
             url: surface-hub-driver-firmware-accessories-lifecycle.md   

surface-hub/surface-hub-driver-firmware-accessories-lifecycle.md

@@ -74,4 +74,4 @@ Surface Hub 84     | June 1, 2015  | November 30, 2022
 - [Surface driver and firmware lifecycle for Windows-based devices](/surface/surface-driver-firmware-lifecycle-support)
 - [Manage and deploy Surface driver and firmware updates](/surface/manage-surface-driver-and-firmware-updates)
 - [Surface device compatibility with Windows 10 Long-Term Servicing Channel (LTSC)](/surface/surface-device-compatibility-with-windows-10-ltsc)
-- [Surface Warranty and Support Plans](https://www.microsoft.com/surface/business/warranty-service-offerings-and-support)
+- [Surface Warranty and Support Plans](https://www.microsoft.com/surface/business/warranty-protection-plans-and-support)

surface/get-started.yml

@@ -175,5 +175,5 @@ landingContent:
           - text: Contact Surface Support
             url: contact-surface-support.md
           - text: Surface for Business warranty and protection plans
-            url: https://www.microsoft.com/surface/business/warranty-service-offerings-and-support
+            url: https://www.microsoft.com/surface/business/warranty-protection-plans-and-support
 

surface/surface-accessories-driver-firmware-lifecycle-support.md

@@ -67,4 +67,4 @@ Surface Pro Flex Keyboard                            | June 18, 2024       | Jun
 - [Surface driver and firmware lifecycle for Windows-based devices](surface-driver-firmware-lifecycle-support.md)
 - [Surface Hub devices and accessories Driver and firmware lifecycle  ](/surface-hub/surface-hub-driver-firmware-accessories-lifecycle)
 - [Surface device compatibility with Windows 10 Long-Term Servicing Channel (LTSC)](surface-device-compatibility-with-windows-10-ltsc.md)
-- [Surface Warranty and Support Plans](https://www.microsoft.com/surface/business/warranty-service-offerings-and-support)
+- [Surface Warranty and Support Plans](https://www.microsoft.com/surface/business/warranty-protection-plans-and-support)

surface/surface-driver-firmware-lifecycle-support.md

@@ -1,13 +1,13 @@
 ---
 title: Surface devices driver and firmware lifecycle
-description: This article provides detailed lifecycle information to help plan and manage hardware and software deployments for Windows-based Surface devices.
+description: Learn about Surface device driver & firmware lifecycles, including servicing periods and OS support, to plan hardware deployments effectively.
 ms.service: surface
 ms.localizationpriority: high
 author: coveminer
 ms.author: chauncel
 ms.topic: overview
-ms.date: 05/31/2024
-ms.reviewer: phorton
+ms.date: 10/10/2024
+ms.reviewer: gregfr
 manager: frankbu
 appliesto:
 - Windows 10
@@ -18,7 +18,7 @@ appliesto:
 
 This page provides essential information on the driver and firmware lifecycle for Windows-based Surface devices, designed to assist IT admins in effectively planning and managing their hardware and software deployment strategies.
 
-This policy outlines the lifecycle of driver and firmware updates for commercial Surface for Business devices. It runs from the initial release of a device until the designated end-of-servicing date when Surface ceases to publish updates. 
+This policy outlines the lifecycle of driver and firmware updates for all Surface devices, including Surface for Business and Consumer devices. It runs from the initial release of a device until the designated end-of-servicing date when Surface ceases to publish updates. 
 
 ## Overview
 
@@ -27,19 +27,23 @@ The Surface driver and firmware lifecycle consists of two parts:
 - The [driver and firmware servicing period](#device-servicing-period) for a device. 
 - The [support provided for OS versions](#os-version-support) during that period.
 
+The device servicing period refers to the timeframe in which Surface devices receive firmware and driver updates, ensuring the hardware remains optimized for supported operating systems.
+
 ### Device servicing period
 
-The Surface driver and firmware servicing period defines the period that updates are available for a device. 
+The Surface driver and firmware servicing period defines how long updates are provided for a device.
 
-- **For devices released before January 1, 2021:** Surface devices will receive driver and firmware updates for at least four years from when the device was first released. In cases where the servicing duration is longer than four years, an updated end-of-servicing date will be published before the date of the last servicing.
+- **For devices released before January 1, 2021:** Surface devices receive driver and firmware updates for at least four years from when the device was first released. If the servicing period exceeds four years, an updated end-of-servicing date will be announced before the final update.
 
-- **For devices released on and after January 1, 2021:** Surface devices will receive driver and firmware updates for at least six years from when the device was first released. If the servicing duration extends beyond four (or six) years, an updated end-of-servicing date will be published before the last servicing date.
+- **For devices released on and after January 1, 2021:** Surface devices receive driver and firmware updates for at least six years from when the device was first released. If the servicing period exceeds six years, an updated end-of-servicing date will be announced before the final update.
 
-For accessories, see [Surface accessories driver and firmware lifecycle](surface-accessories-driver-firmware-lifecycle-support.md). 
+For accessories, see [Surface accessories driver and firmware lifecycle](surface-accessories-driver-firmware-lifecycle-support.md).
 
 ### OS version support
 
-OS version support defines the operating system versions Surface supports during the Device servicing period. Surface devices receive driver and firmware updates for Windows OS versions released in the prior 30 months. Surface devices won't support Windows OS versions older than the version supported at their release. To see the minimum supported OS version for your Surface device, visit the [Surface supported operating systems support page](https://support.microsoft.com/help/2858199/surface-supported-operating-systems).
+OS version support defines the operating system versions Surface supports during the device servicing period. Surface devices receive driver and firmware updates for Windows OS versions released in the prior 30 months. Surface devices don't support Windows OS versions older than the version supported at their release. To see the minimum supported OS version for your Surface device, visit [Surface supported operating systems](surface-supported-operating-systems.md).
+
+If your device’s OS version is no longer supported, we recommend upgrading to the latest available OS to continue receiving driver and firmware updates.
 
 Once the device servicing period is concluded, devices continue to receive Windows OS feature and security updates per the Windows Lifecycle Policy as described on the [Microsoft Lifecycle Policy support page](https://support.microsoft.com/hub/4095338/microsoft-lifecycle-policy).
 
@@ -49,8 +53,6 @@ The following table shows the release and end-of-servicing dates for commercial
 
 | Surface device                         | Release date        | End-of-servicing date for firmware & drivers |
 | -------------------------------------- | ------------------- | -------------------------------------------- |
-| Surface Studio 2                       | October 2, 2018     | October 2, 2024                              |
-| Surface Laptop 3                       | October 22, 2019    | July 30, 2024                                |
 | Surface Pro 7                          | October 22, 2019    | October 30, 2025                             |
 | Surface Pro X SQ1                      | November 5, 2019    | August 10, 2025                              |
 | Surface Go 2                           | May 6, 2020         | December 30, 2024                            |
@@ -101,12 +103,14 @@ The following table lists products that have passed their end-of-servicing date
 | Surface Go with LTE Advanced               | November 20, 2018  | November 20, 2022                            |
 | Surface Pro (5th gen)                      | June 15, 2017      | January 15, 2024                             |
 | Surface Pro LTE (5th gen) (Model 1807)     | December 1, 2017   | January 15, 2024                             |
+| Surface Studio 2                           | October 2, 2018    | October 2, 2024                              |
+| Surface Laptop 3                           | October 22, 2019    | July 30, 2024                                |
 
 ## Learn more
 
 - [Surface accessories driver and firmware lifecycle](surface-accessories-driver-firmware-lifecycle-support.md)
 - [Driver and firmware lifecycle for Surface Hub devices and accessories](/surface-hub/surface-hub-driver-firmware-accessories-lifecycle)
 - [Manage and deploy Surface driver and firmware updates](manage-surface-driver-and-firmware-updates.md)
 - [Surface device compatibility with Windows 10 Long-Term Servicing Channel (LTSC)](surface-device-compatibility-with-windows-10-ltsc.md)
-- [Surface Warranty and Support Plans](https://www.microsoft.com/surface/business/warranty-service-offerings-and-support)
+- [Surface Warranty and Support Plans](https://www.microsoft.com/surface/business/warranty-protection-plans-and-support)
 - [Surface update history](https://support.microsoft.com/surface/surface-update-history-6036fff5-edec-c8ec-9796-a5633aac9488)