Merge pull request #16819 from CharlieLinMS/patch-39

Updating the steps of how to send logs to Microsoft support team

memdocs/intune/apps/manage-microsoft-edge.md

@@ -792,15 +792,27 @@ For a list of the settings stored in the app logs, see [Review client app protec
 
 ## Diagnostic logs
 
-Besides Intune logs from `edge://intunehelp/`, you may be asked by Microsoft Support to provide diagnostic logs of Microsoft Edge for iOS and Android. You can download the logs to local devices and share them to Microsoft Support. To download the logs to local devices:
-
-1.Open **Help and feedback** from overflow menu
-
-2.Click **diagnostic data**
-
-3.For Microsoft Edge for iOS, click the **Share** icon on the top right. The OS sharing dialog will be displayed. You can choose to save the logs to local or share with other apps. For Microsoft Edge for Android, click sub menu on the top right corner to save logs. The logs will be stored to folder **Download** -> **Edge**.
-
-You may also want to click the **Clear** icon to clear logs first in order to get refresh logs.
+In additional to Intune logs from `edge://intunehelp/`, you may be asked by Microsoft Support to provide diagnostic logs of Microsoft Edge for iOS and Android. You can either upload the logs to Microsoft server or save them locally and share them directly with Microsoft Support.
+
+### Upload logs to Microsoft server
+Follow these steps to upload logs to Microsoft server:
+1. Reproduce the issue.
+2. Open the overflow menu by selecting the hamburger icon at the bottom-right corner.
+3. Swipe left and select **Help and feedback**.
+4. In the **Describe what's happening section**, provide details about the issue so the support team can identify the relevant logs.
+5. Upload the logs to Microsoft server by selecting the button at the top-right corner.
+
+
+### Save logs locally and share directly with Microsoft Support
+Follow these steps to save logs locally and share them:
+1. Reproduce the issue.
+2. Open overflow menu by selecting on the hamburger menu on the bottom-right corner.
+3. Swipe left and select **Help and feedback**.
+4. Select **diagnostic data**.
+6. For Microsoft Edge for iOS, tap the **Share** icon at the top-right corner. The OS sharing dialog will appear, allowing you to save the logs locally or share them via other apps.
+For Microsoft Edge for Android, open the submenu in the top-right corner and select the option to save logs. The logs will be saved in the **Download** > **Edge** folder.
+
+If you want to clear the old logs, select the **Clear** icon at the top-right when selecting **diagnostic data**. Then, reproduce the issue again to ensure that only fresh logs are captured.
 
 > [!NOTE]
 > Saving logs also respects the Intune App Protection Policy. Therefore, you may not be allowed to save diagnostic data to local devices.