add SUPPORT.md

README-zh-Hans.md

@@ -58,7 +58,7 @@ sudo dpkg -i netis-cloud-probe-0.7.0_amd64.deb
 3. 从zip文件解压pktminerg和其他utilities，并在命令行界面运行（需管理员模式）.https://github.com/Netis/cloud-probe/releases/download/v0.7.0/netis-cloud-probe-0.7.0.Windows.AMD64.zip
 
 
-### 使用 
+### 使用
 备注：请确保防火墙允许向目标发送GRE数据包.
 https://lartc.org/howto/lartc.tunnel.gre.html提供验证是否允许向目标发送GRE数据包的方法.
 ```bash
@@ -93,6 +93,9 @@ pktminerg "-i eth0 -r 172.16.1.201 -k 12" "-i eth1 -r 10.1.2.123 -n 12"
 ## 贡献
 您可以fork本项目并提交Pull Request。我们欢迎所有开源社区的同学提交自己的贡献。
 
+## 支持
+本项目提供给具备开发能力的团队使用，官方不承诺提供支持。详情参见 [SUPPORT-zh-Hans.md](./SUPPORT-zh-Hans.md)。
+
 ## 许可证
 Copyright (c) 2018 - 2020 Netis.<br/>
 本项目库遵循下列许可证：

README.md

@@ -1,8 +1,8 @@
 
-English  ∙  [简体中文](README-zh-Hans.md) 
+English  ∙  [简体中文](README-zh-Hans.md)
 
 ![packet agent's title](./img/title.jpg)
-# Netis Cloud Probe 
+# Netis Cloud Probe
 
 [![Stable release](https://img.shields.io/badge/version-0.3.6-green.svg)](https://github.com/Netis/packet-agent/releases/tag/0.3.6)
 [![Software License](https://img.shields.io/badge/license-BSD3-green.svg)](./LICENSE.md)
@@ -54,9 +54,9 @@ Remarks: If it encounter a library dependency error when install from rpm, you s
 Remarks: Now only support CentOS 6/7, RedHat 7, SUSE 12, Ubuntu 18.04 LTS.
 
 #### Windows 2019 server
-1. Download and Install [Winpcap](https://www.winpcap.org/install/bin/WinPcap_4_1_3.exe) of latest version. 
+1. Download and Install [Winpcap](https://www.winpcap.org/install/bin/WinPcap_4_1_3.exe) of latest version.
 2. Download and Install [Microsoft Visual C++ Redistributable for Visual Studio 2017 x64](https://aka.ms/vs/15/release/vc_redist.x64.exe).
-3. Extract pktminerg and other utilities from zip,  and run it in cmd in Administrator Mode. https://github.com/Netis/cloud-probe/releases/download/v0.7.0/netis-cloud-probe-0.7.0.Windows.AMD64.zip 
+3. Extract pktminerg and other utilities from zip,  and run it in cmd in Administrator Mode. https://github.com/Netis/cloud-probe/releases/download/v0.7.0/netis-cloud-probe-0.7.0.Windows.AMD64.zip
 
 <br>
 
@@ -93,6 +93,9 @@ For build precondition and steps, please refer to this [document](./BUILD.md).
 ## Contributing
 Fork the project and send pull requests. We welcome pull requests from members of all open source community.
 
+## Support
+This project is provided to teams with development capabilities, and there is no official commitment to provide support. For details see [SUPPORT.md](./SUPPORT.md)。
+
 ## License
 Copyright (c) 2018 - 2020 Netis.<br/>
 The content of this repository bound by the following licenses:

SUPPORT-zh-Hans.md

@@ -0,0 +1,31 @@
+# 支持政策
+
+## 1. 项目责任
+
+cloud-probe 是由本公司发起并维护的开源项目。我们专注于项目的长期规划与改进，致力于为社区和开发者提供一个稳定、高效的技术工具。
+
+我们欢迎社区成员通过提交代码、文档和建议，共同推动项目的发展与优化。
+
+## 2. 官方支持范围
+
+### 2.1 支持声明
+
+本项目按“现状”（as-is）提供，官方不承诺提供技术支持或问题解决服务，包括但不限于：
+
+- 技术难题的排查与解决；
+- 配置问题或环境兼容性支持；
+- 故障恢复或定制功能开发。
+
+### 2.2 社区贡献
+
+- 对于提交到 GitHub 的 issue，我们会根据项目优先级和资源情况进行评估和处理，但无法保证及时回复或解决所有问题。
+- 建议用户优先查阅项目文档、FAQ 和现有的 issue 记录，尝试自行排查问题。
+- 欢迎提交 Pull Request，协助改进项目。
+
+## 3. 目标用户
+
+本项目适用于具备以下能力的团队和个人：
+- 熟悉相关技术，能够理解项目源码和文档；
+- 拥有独立解决问题的能力，可根据需要调整或扩展项目。
+
+我们建议用户通过阅读文档和学习示例代码充分了解项目功能，并在使用前根据实际需求评估其是否适合生产环境。

SUPPORT.md

@@ -0,0 +1,31 @@
+# Support Policy
+
+## 1. Project Responsibility
+
+cloud-probe is an open-source project initiated and maintained by our company. We focus on the long-term planning and continuous improvement of the project, aiming to provide the community and developers with a stable and efficient technical tool.
+
+We welcome community members to contribute by submitting code, documentation, and suggestions to drive the project's growth and optimization together.
+
+## 2. Official Support Scope
+
+### 2.1 Support Statement
+
+This project is provided on an "as-is" basis. The official team does not guarantee technical support or problem resolution services, including but not limited to:
+
+- Troubleshooting and resolving technical issues;
+- Assistance with configuration or compatibility problems;
+- Recovery from failures or custom feature development.
+
+### 2.2 Community Contributions
+
+- Issues submitted to the GitHub repository will be evaluated and addressed based on project priorities and available resources, but we cannot guarantee prompt responses or solutions to all issues.
+- Users are encouraged to consult the project documentation, FAQ, and existing issue records to troubleshoot problems independently.
+- Pull Requests are welcome to help improve the project.
+
+## 3. Target Users
+
+This project is intended for teams and individuals who meet the following criteria:
+- Are familiar with relevant technologies and capable of understanding the project’s source code and documentation;
+- Possess the ability to independently solve problems and adjust or extend the project as needed.
+
+We recommend users thoroughly review the documentation and example code to fully understand the project's functionality. Before using the project, please evaluate whether it is suitable for your production environment based on your actual needs.