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Update troubleshooting-tentacles.md
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steve-fenton-octopus authored Jul 19, 2023
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---
layout: src/layouts/Default.astro
pubDate: 2023-01-01
modDate: 2023-01-01
modDate: 2023-07-19
title: Troubleshooting Tentacles
description: How to troubleshoot problems with Octopus Tentacles.
navOrder: 60
---

All of the 'classic' problems of TCP networking: firewalls, proxies, timeouts, DNS issues, and so-on can affect Octopus Tentacles. This guide will help to track down these issues when either a machine cannot be "Discovered" (Listening Tentacles) or "Registered" (Polling Tentacles) with the Octopus Server, or a previously working machine fails a health-check with errors from the networking stack.

:::div{.problem}
**WARNING**
A breaking change in Tentacle releases with version 6.3+ means that all versions above 6.2.277 will require .NET 4.8 or above to run. This is a Microsoft dependency due to EOL for older .NET versions.
:::

## Restart the Octopus and Tentacle services

Before following the steps below, it can be worthwhile to restart the Octopus and Tentacle services, and refresh the browser you're using to connect to the Octopus Web Portal. Neither action *should* fix a communication problem, but sometimes they can help flush a problem out.
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