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@@ -42,7 +42,7 @@ Its core UX is delightful and straightforward to use, making it easy to onboard | |
It syncs all support tickets to Slack so our team can respond directly from the platform. Customer support teams are exempt from our [meeting-free days](https://posthog.com/blog/meetings) policy. | ||
It tracks stats around the number and types of tickets we receive (about 30 a day), how long it takes us to close each ticket (about an hour on average, accounting for complexity and time zones), and other useful analytics. | ||
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Beyond Papercups and our [community](https://posthog.com/questions), we also receive support queries via email (sent to [email protected]), GitHub (where our team spends most of their time), and very rarely via [social media](https://twitter.com/PostHog). We’ve found that within the context of businesses like ours, social media queries are usually a sign that normal communication or helpdesk channels have failed - and startups should avoid this as much as possible. | ||
Beyond Papercups and our [external Slack channel](https://posthog.com/slack), we also receive support queries via email (sent to [email protected]), GitHub (where our team spends most of their time), and very rarely via [social media](https://twitter.com/PostHog). We’ve found that within the context of businesses like ours, social media queries are usually a sign that normal communication or helpdesk channels have failed - and startups should avoid this as much as possible. | ||
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## Are open-source support models expensive? | ||
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@@ -177,6 +177,6 @@ Some projects currently in the pipeline are: | |
- **Smart caching time-series queries** - PostHog dashboards continually refresh data to show up-to-date graphs. However this results in a lot of repeated work, slowing down queries. By changing semantics around user properties and identifying users, we will be able to start smartly re-using past results when re-calculating queries. | ||
- **Better JSON support in ClickHouse** - [This feature](https://github.com/ClickHouse/ClickHouse/issues/23516) has been experimentally released in ClickHouse 22.3 and will unlock the benefits of materialized columns with much less complexity. | ||
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> Interested in chatting about ClickHouse performance or working on similar problems? Join our [community](/questions). | ||
> Interested in chatting about ClickHouse performance or working on similar problems? Send me an email: [[email protected]](mailto:[email protected]) or join [our community page](/posts). | ||
<ArrayCTA /> |
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