A public repository for my technical writing portfolio.
This portfolio includes clips from my previous positions. Each has been scrubbed for security information about the companies for which I wrote.
Many of these documents are written in a topic-based approach. They were written to be part of a searchable Knowledge Base. Map_Workfront is an unfinished user guide for the Project Management tool Workfront. The client requested the deliverables in PDFs.
This document was created for the Service Desk.
This document was written for End Users to help lessen the volume of calls to the Service Desk.
This document was created for a QA team that used Excel as their primary tool in UAT.
This PDF was created using DITA with oXygen XML Editor. The project required three guides: one for the End User, one for Project Managers, and one for the QA group.