tests

apps/meteor/tests/end-to-end/api/livechat/24-routing.ts

@@ -372,6 +372,29 @@ import { IS_EE } from '../../../e2e/config/constants';
 			const roomInfo = await getLivechatRoomInfo(room._id);
 			expect(roomInfo.servedBy).to.be.undefined;
 		});
+		it('should not route to an idle user', async () => {
+			await setUserStatus(testUser.credentials, UserStatus.AWAY);
+			await setUserAway(testUser.credentials);
+			await setUserStatus(testUser3.credentials, UserStatus.AWAY);
+			await setUserAway(testUser3.credentials);
+			// Agent is available but should be ignored
+			await switchLivechatStatus('available', testUser.credentials);
+
+			const visitor = await createVisitor(testDepartment._id);
+			const room = await createLivechatRoom(visitor.token);
+
+			const roomInfo = await getLivechatRoomInfo(room._id);
+			expect(roomInfo.servedBy).to.be.undefined;
+		});
+		it('should route to an idle user', async () => {
+			await updateSetting('Livechat_enabled_when_agent_idle', true);
+
+			const visitor = await createVisitor(testDepartment._id);
+			const room = await createLivechatRoom(visitor.token);
+
+			const roomInfo = await getLivechatRoomInfo(room._id);
+			expect(roomInfo.servedBy).to.be.an('object');
+		});
 		it('should route to another available agent if contact manager is unavailable and Omnichannel_contact_manager_routing is enabled', async () => {
 			await makeAgentAvailable(testUser.credentials);
 			const visitor = await createVisitor(testDepartment._id, faker.person.fullName(), visitorEmail);