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Point user to an alternative way to get urgent support #1250

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merged 3 commits into from
Apr 4, 2024
Merged

Point user to an alternative way to get urgent support #1250

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5d05041
Add original contact form back
AgaDufrat Apr 4, 2024
15ae524
Point user to an alternative way to get urgent support
AgaDufrat Apr 4, 2024
72bedc0
Update copy for support about a dataset
AgaDufrat Apr 4, 2024
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45 changes: 40 additions & 5 deletions app/views/pages/support.html.erb
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Original file line number Diff line number Diff line change
Expand Up @@ -5,11 +5,46 @@
<% end%>

<main role="main" id="main-content" class="govuk-main-wrapper">
<div class="grid-row">
<div class="column-two-thirds">
<h1 class="heading-large">Service unavailable</h1>
<p>Sorry you can't use this service because of a technical problem.</p>
<p>We're working on a fix. Please try again later.</p>

<div class="govuk-grid-row">
<div class="govuk-grid-column-two-thirds">
<%= render "govuk_publishing_components/components/heading", {
text: "Support",
margin_bottom: 6,
heading_level: 1,
font_size: "l",
} %>

<p class="govuk-body">The Government Digital Service (GDS) maintains the technical service behind data.gov.uk
and helps government publishers to manage and update their data.</p>

<p class="govuk-body">It cannot</p>
<ul class="list list-bullet">
<li>help you find or research datasets</li>
<li>provide personal information or medical records</li>
<li>combine data from multiple datasets</li>
</ul>

<p class="govuk-body">For questions about GOV.UK check the <%= link_to "GOV.UK help pages", "https://www.gov.uk/help", class: "govuk-link" %> or <%= link_to "contact GOV.UK", "https://www.gov.uk/contact/govuk", class: "govuk-link" %>.</p>
<p class="govuk-body">The NHS <%= link_to "publishes its own data.", "https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-sets", class: "govuk-link" %></p>

<%= render "govuk_publishing_components/components/heading", {
text: "If you have a question about a dataset",
margin_bottom: 4,
heading_level: 2,
font_size: "m",
} %>
<p class="govuk-body">If you have a question about a specific dataset, contact the publisher directly using the contact details on the dataset page.</p>

<%= render "govuk_publishing_components/components/heading", {
text: "Other urgent requests",
margin_bottom: 4,
heading_level: 2,
font_size: "m",
} %>
<p class="govuk-body">If your request is urgent, please use <%= link_to "the form", "https://www.gov.uk/contact/govuk", class: "govuk-link" %> and mention that it's about data.gov.uk.</p>

<p class="govuk-body">Please give us your feedback about the site using <%= link_to "our survey", "http://www.smartsurvey.co.uk/s/3SEXD/", class: "govuk-link" %>.</p>
</div>
</div>
</main>
16 changes: 11 additions & 5 deletions app/views/tickets/new.html.erb
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Original file line number Diff line number Diff line change
Expand Up @@ -5,11 +5,17 @@
<% end%>

<main role="main" id="main-content" class="govuk-main-wrapper">
<div class="grid-row">
<div class="column-two-thirds">
<h1 class="heading-large">Service unavailable</h1>
<p>Sorry you can't use this service because of a technical problem.</p>
<p>We're working on a fix. Please try again later.</p>
<div class="govuk-grid-row">
<div class="govuk-grid-column-two-thirds">

<%= render "govuk_publishing_components/components/heading", {
text: "Other urgent requests",
margin_bottom: 4,
heading_level: 1,
font_size: "l",
} %>

<p class="govuk-body">If your request is urgent, please use <%= link_to 'the form', 'https://www.gov.uk/contact/govuk', class: 'govuk-link' %> and mention that it's about data.gov.uk.</p>
</div>
</div>
</main>
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