Today, there is a crisis in America. A huge churn in Frontline Operations. Inefficient training, poor performance management. I have worked with property managers for the past 4-5 years and noticed this first hand.
usePhone.ai-TYG is a powerful platform designed to enable ANYBODY and ANY COMPANY to build, test, and deploy their own Voice AI tools to train, onboard, and continuously evaluate the frontline operations.
There is LLM evaluation for our models, but what about these evaluations for front office work (That is why we open sourced AI Mystery Shops for Phone calls (Powered by Deepgram and Twilio + Vapi)? Does it make also just to deploy these 'LLM's of humans before some training? AI Roleplays with custom Curriculum and taking the time to evaluate a call without a rubric can lead to inconsistent testing (testing people is often such), and ultimately every business has their own AI evaluators as example here.
Ultimately, It provides comprehensive features to enhance customer interactions and improve team performance.
- Voice AI Call Recording: Automatically record, transcribe, and analyze calls to provide feedback and improve customer interactions.
- Built-in Dialer & Recorder: Leverage the integrated dialer and smart audio recorder to conduct mystery phone shops and issue detailed notes.
- Voice AI Trainer: Provide your team with a voice-based training curriculum powered by Voice AI to improve their skills.
- Credit System: Manage usage and encourage users to purchase credits for additional Voice AI services.
- AI Evaluator: Customize your own rating rubric and let the AI evaluate frontline performance.
- Open-Source AI Dialer: Coming soon, an open-source AI-powered dialer for in-person and remote teams.
usePhone.ai-TYG brings together everything you need to build, test and optimize Voice AI in one simple package. Trusted by innovative companies like NEXT, Groq, Supabase, VAPI, Outerbase, Deepgram, Twilio, Daily and Cloudflare.
Moreover, you own the data, infrastructure, we utilize the newest tech, you just customize it and make it your own
This package is compatible with Node >= 18.17.0
To install, run the following:
npm install --save
# update the vapi, groq, openai, gemini, supabase, deepgram keys
npm run dev
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the open-source voice tsunami is coming 🌊