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Jira-based IT Support Ticketing System for managing and resolving technical issues.

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IT Support Ticketing System

Project Overview

The IT Support Ticketing System is a Jira-based solution for managing and resolving technical issues. It is designed to simulate a real-world IT support environment using Jira's powerful project management features.

Key Features

  • Centralized ticket management using a Kanban board.
  • Custom workflows for issue tracking.
  • Priority assignment for effective resolution.
  • Visibility into ticket status through a list view and board view.

Project Screenshots

1. Board View

This is the primary view of the ticket management system, showcasing the status of various tickets. Board View

2. List View

An overview of all tickets in a tabular format, showing type, priority, status, and summary. List View

3. Sample Ticket

Screenshot of a sample Jira ticket titled "Email Server Down," demonstrating issue tracking and status management. Sample Ticekt

4. Workflow View

A visual representation of the custom ticket workflow for handling various types of IT issues. Workflow View

5. Automation Rules Overview

This view shows the automation rules configured in the system to handle ticket management automatically. Automation Rules

Automation Rules Implemented

1. Alert High Priority Issues

  • Description: Sends an alert when a new high-priority issue is created.

2. Auto-Assign Based on Issue Type

  • Description: Automatically assigns tickets based on the type of issue (e.g., Bug, Task, Incident).

3. Auto-Close Resolved Tickets After 48 Hours

  • Description: Closes tickets automatically if they remain in the "Resolved" status for 48 hours.

4. Send Email Notification on Status Change

  • Description: Sends an email notification when the status of a ticket changes.

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Jira-based IT Support Ticketing System for managing and resolving technical issues.

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