The IT Support Ticketing System is a Jira-based solution for managing and resolving technical issues. It is designed to simulate a real-world IT support environment using Jira's powerful project management features.
- Centralized ticket management using a Kanban board.
- Custom workflows for issue tracking.
- Priority assignment for effective resolution.
- Visibility into ticket status through a list view and board view.
This is the primary view of the ticket management system, showcasing the status of various tickets.
An overview of all tickets in a tabular format, showing type, priority, status, and summary.
Screenshot of a sample Jira ticket titled "Email Server Down," demonstrating issue tracking and status management.
A visual representation of the custom ticket workflow for handling various types of IT issues.
This view shows the automation rules configured in the system to handle ticket management automatically.
- Description: Sends an alert when a new high-priority issue is created.
- Description: Automatically assigns tickets based on the type of issue (e.g., Bug, Task, Incident).
- Description: Closes tickets automatically if they remain in the "Resolved" status for 48 hours.
- Description: Sends an email notification when the status of a ticket changes.