- Tally of the agents total inbound/outbound calls and duration for the day
- Data can be sorted by clicking on the table header
- The Detail field can show information captured by the IVR. For Example an account number
- The Call Back button puts the agents in a not ready state of your choosing, prepends an access code for external numbers, places the call, and then puts the agent back into a ready state when the call is complete.
Installation instructions are Here
SMS Gadget Installation Guide is available Here
If you run into any issues/bugs, please add an issues so I can track it.
Send your questions/feedback to [email protected] or @bmcallister
Enjoy,
-Brad