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Convert remaining guides to markdoc (#1133)
Convert remaining guides to markdoc and remove the AccordionListWrapper component in favour of vanilla markdown syntax. Test plan: - Confirm converted guides are rendered
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--- | ||
title: Compatible Devices | ||
description: A comprehensive list of all of the devices that Centrapay supports. | ||
nav: | ||
path: Reference/Merchant Integrations | ||
order: 1 | ||
--- | ||
The Centrapay service is supported on a range of payment and point of sale devices listed below. If the device model is not in this list, it may not be supported. If you would like to discuss a new integration or support of Centrapay on a new device, please contact Centrapay at [email protected] | ||
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## Invenco | ||
- G6-300 | ||
- G6-400 | ||
- G6-500 | ||
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## SalesPoint | ||
- Epay Convenience POS (ECP SalesPoint) | ||
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## Sektor | ||
- Pax 6650 | ||
- Pax A50 | ||
- Pax A77 | ||
- Pax A901s | ||
- Pax A920 Max | ||
- Pax A920 Pro | ||
- Pax A3700 Tablet | ||
- Pax Aries 6 | ||
- Pax E600 Mini | ||
- Pax IM30 | ||
- Pax XA35 | ||
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## Skyzer | ||
- Desk 5000 | ||
- Move 5000 | ||
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## Smartpay | ||
- Pax S800 | ||
- S900 | ||
- Pax S920 | ||
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## Verifone | ||
- Android T650C | ||
- Android T650M | ||
- Android T650P | ||
- CM5 Flat | ||
- M400 | ||
- M424 | ||
- M440 | ||
- P400 | ||
- P630 | ||
- V200T | ||
- V205C | ||
- V210 | ||
- V240M | ||
- V400 | ||
- V400C | ||
- VX675 | ||
- VX680 | ||
- VX690 | ||
- VX820 | ||
- VX820 Duet | ||
- UX700 (Unattended Android) | ||
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## Windcave | ||
- CHU200M | ||
- CHU200MP | ||
- CHU200T | ||
- CHU200TL | ||
- CHU200TP | ||
- IPP350 | ||
- IWL25C | ||
- IWL252 | ||
- LANE3000 | ||
- MOVE5000 | ||
- MTM300 |
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--- | ||
title: Farmlands Card Partner Support Guide | ||
description: How to for Farmlands Card Partners and Card Holders to request support from the relevant company and teams to get the help they need. | ||
nav: | ||
path: Connections/Farmlands | ||
title: Support Guide | ||
order: 4 | ||
--- | ||
If you are a Farmlands Card Partner needing extra support this is the guide for you. Here you will find who you need to reach out to and how you can get in touch with them. | ||
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## Support for Portal Users | ||
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1. If you require assistance with Portal functionality, contact Centrapay at [email protected] or Farmlands at [email protected] | ||
You can also use the Support window inside the Portal. | ||
2. If you are needing to add a new branch/location please contact your Card Portfolio manager or [email protected] as Farmlands will need to complete the setup of the branch/location within our system prior to this being enabled in the Portal. | ||
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### Troubleshooting | ||
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**What is the address for the portal?** | ||
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https://app.centrapay.com/business | ||
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**I am getting an invalid barcode message in the portal** | ||
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Double check you are entering the correct length barcode on the card. If you are using the scan feature, try to enter it manually instead. | ||
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**What if the barcode will not scan or is obscured?** | ||
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The 9-digit Card number can be entered manually. This is printed on the back below the barcode and on the front of the card under the Cardholder's name. If neither is visible, please request another method of payment. Advise the Cardholder to contact Farmlands on 0800 200 600 to request a new Card. | ||
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**What should I do if the Authorisation is declined?** | ||
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Request an alternative form of payment from your customer. Refer the Cardholder to Farmlands on 0800 200 600 for further information. | ||
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**How do I check if a transaction was authorised or where can I see the transaction history?** | ||
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Go to the Payments page on the Centrapay Business Portal, select the transaction related to the Farmlands Authorisation and check that the status is Authorised. | ||
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**Is there a portal guide that covers additional Trouble Shooting FAQs and that can help with training?** | ||
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Yes. If you go to the portal and click on the dashboard there is a guides section or go to the [Farmlands Portal Guide](/guides/farmlands-portal) | ||
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## Support for POS Integrators | ||
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1. If you require assistance with POS integration functionality contact Centrapay at [email protected] or Farmlands at [email protected] | ||
2. If you require assistance with the POS integration contact your POS provider. | ||
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## SLA Support Level | ||
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### P1 - Severe Business Disruption | ||
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Centrapay Platform is unable to process transactions initiated by Card Partners | ||
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**Target Response:** < 1 hour | ||
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**Target Resolution:** 3 hours | ||
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### P2 - Major Business Disruption | ||
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Centrapay Platform unable to: | ||
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- provide transaction data to the Customer | ||
- ingest Customer card updates (full or delta) | ||
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**Target Response:** 4 hour | ||
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**Target Resolution:** 16 hours | ||
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### P3 - Minor Business Disruption | ||
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Centrapay Platform is operational but suffering performance degradation | ||
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**Target Response:** 8 hours | ||
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**Target Resolution:** 32 hours | ||
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### P4 - Adhoc requests as requested by Farmlands | ||
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Adhoc requests as requested by Farmlands | ||
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**Target Response:** 12 hours | ||
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**Target Resolution:** N/A |
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