Troubleshooting

Table of Contents

• ERR FILE NOT FOUND: index.html or main.html
  • Unzip contents
  • Try a different browser
  • Make sure you aren't using the "developer" version

ERR_FILE_NOT_FOUND: index.html or main.html

When trying to load index.html or main.html you receive a the following (or similar) message in your browser:

Note: main.html is an alias/shortcut to index.html, so if one is failing then the other will as well.

Unzip contents

Double check you have actually unzipped the contents of the package and are not just navigating inside the zipped container. While zipped the files can be observed but will not operate as intended. This error often occurs on operating systems like Windows 11, when users are allowed to navigate inside a zipped container as if it were a folder on their normal finder / folder browsing platform.

To unzip:

1. Make sure you have a file archiver installed (e.g. 7-Zip)
2. Right click on the zipped file
3. Navigate to your "zip" archiver option (e.g. 7-Zip)
4. Select form the menu "unzip" options

Try a different browser

If you have properly unzipped the package contents, try opening index.html or main.html using another browser.

The DataHarmonizer is compatible with:

Chrome	Firefox	Edge
49+	34+	12+

Make sure you aren't using the "developer" version

Make sure you downloaded the package from https://github.com/cidgoh/pathogen-genomics-package/ not https://github.com/cidgoh/DataHarmonizer/. The former should load instantly, while the latter requires use of command line to bundle and build a browser observable version.