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Update account-recovery.md
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mtsuji-cobalt authored Oct 11, 2023
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Expand Up @@ -41,11 +41,17 @@ Follow these instructions if you can't sign in to Cobalt because:

### Lost Access to Your Authenticator

If you lost access to your authenticator and don't have a backup device, ask your [Organization Owner](/platform-deep-dive/collaboration/user-roles/#organization-owner) to [turn off two-factor authentication (2FA)](#turn-off-2fa-for-a-user) on your account. If you're the only Organization Owner, contact {{% csm-support %}} for help.
If you lost access to your authenticator, ask your [Organization Owner](/platform-deep-dive/collaboration/user-roles/#organization-owner) to [turn off two-factor authentication (2FA)](#turn-off-2fa-for-a-user) on your account. If you're the only Organization Owner, contact {{% csm-support %}} for help.

Once your Organization Owner has turned off 2FA, you get an email notification. You can now sign in without a second authentication factor.

To protect your account, [enable 2FA](/platform-deep-dive/cobalt-account/account-settings/#enable-two-factor-authentication). Add one or more backup authenticators to avoid being locked out of your account.
If you have a [recovery code](#recovery-code) enabled:

1. Sign in as usual with your email and password.
2. Under **Verify Your Identity**, select **Try another method**, then **Recovery code**.
3. Enter your saved recovery code. You will be prompted to save a new recovery code for future use before access to your account.

To protect your account, [enable 2FA](/platform-deep-dive/cobalt-account/account-settings/#enable-two-factor-authentication).

#### Turn Off 2FA for a User

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