It's all about the error message
Improvements for all users:
- We changed the status label when we catch an error that was not specific
enough for us to offer you a simple resolution. In this situation we were
stating that the synchronisation was impossible when in most cases, some
changes can have been reconciliated and synchronised. We're now saying that
the synchronisation was incomplete. You should still contact us in this
situation as we might be able to offer you some help. - We improved error handling in our auto-update component. Hopefully this
should make it easier for people with flaky connections to get the latest
version of the app. - Whenever we can't reconciliate some changes coming from your remote Cozy with
your local documents, we try to inform you via special status label and icon.
Those issues can have different origins but most of them were notified to you
as your computer lacking an internet connection. We've made some changes to
display the No Internet connection status only when we experience network
issues and a generic synchronisation issues status when we can't be more
precise. - To help you keep your app up-to-date, we have a mechanism that checks for new
versions every 24 hours. While we do that check, the app does not attempt to
synchronise anything to avoid stopping the process while the new version is
installed. We set a maximum wait time of 5 seconds for the check so that you
won't get stuck in that state for too long. Unfortunately, we've noticed that
some users hit that timeout because the check was taking too long and don't
get the new version notification, probably because of a slow Internet
connection.
We've decided to increase the maximum wait time to 10 seconds to make sure
those users are informed that a new version is available. This should have no
impact for users with a fast Internet connection. - In some situations, we can try to reconciliate changes on documents whose
ancestor we don't know (e.g. a change ondirectory/file
when we've never
received the creation ofdirectory/
). To help merge those changes we try to
recreate the missing ancestor. However, we found out that recreating a valid
ancestor for changes coming from your remote Cozy is plain impossible since we
don't have its remote metadata such as its identifier. This was causing merge
issues leading to increased merge times for subsequent changes on other
documents, increased log files sizes and no way to fix the situation.
We've made the decision to stop trying to recreate missing ancestors of remote
changes and ignore those issues altogether. This means that the changes won't
be merged (i.e. this is no different than the current situation) but we won't
try to merge them over and over, each time we pull changes from the remote
Cozy (i.e. every minute or so). We will still detect and attempt to merge
changes on the documents although the situation will be similar until a change
on the ancestor is made. But this also means we'll be able to merge all those
changes if you make a change on the ancestor we didn't get the chance to save.
See also known issues.
Happy syncing!