Update issue templates

.github/ISSUE_TEMPLATE/general_support.md → .github/ISSUE_TEMPLATE/1_general_support.md

@@ -12,7 +12,7 @@ assignees: ''
 **SDK version:** <!--The SDK version that you're currently using.-->
 
 **Are logs available?** 
-<!-- Enable logs by using `data.logLevel = CioLogLevel.debug` when initializing the CustomerIO SDK. Attach the logs to this issue (make sure to sanitize any keys before attaching) or send them to [email protected] to help with troubleshooting (with a link to this issue for easy reference).-->
+<!-- Enable logs by using `CustomerIO.config {$0.logLevel = .debug}` when initializing the CustomerIO SDK. Attach the logs to this issue (make sure to sanitize any keys before attaching) or send them to [email protected] to help with troubleshooting (with a link to this issue for easy reference).-->
 
 **Describe the issue**
 <!-- A clear and concise description of the issue. -->

.github/ISSUE_TEMPLATE/2_feature_request.md

@@ -0,0 +1,20 @@
+---
+name: Feature request
+about: Suggest an idea for this project
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+**Is your feature request related to a problem? Please describe.**
+<!-- A clear and concise description of what the problem is. Ex. I'm always frustrated when [...] -->
+
+**Describe the solution you'd like**
+<!-- A clear and concise description of what you want to happen. -->
+
+**Describe alternatives you've considered**
+<!-- A clear and concise description of any alternative solutions or features you've considered. -->
+
+**Additional context**
+<!-- Add any other context or screenshots about the feature request here. -->

.github/ISSUE_TEMPLATE/3_bug_report.md

@@ -0,0 +1,32 @@
+---
+name: Bug report
+about: Create a report to help us improve
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+<!-- For time-sensitive or urgent requests, reach out to our Technical Support team at [email protected] with the details below instead of submitting an issue here.  -->
+
+**SDK version:** <!-- The SDK version that you're currently using. -->
+
+**Environment:** Development or Production
+
+**Are logs available?** 
+<!-- Enable logs by using `CustomerIO.config {$0.logLevel = .debug}` when initializing the CustomerIO SDK. Attach the logs to this issue (make sure to sanitize any keys and sensitive data before including) or send them to [email protected] to help with troubleshooting (with a link to this issue for easy reference).-->
+
+**Describe the bug**
+<!-- A clear and concise description of what the bug is. -->
+
+**To Reproduce**
+<!-- Steps to reproduce the behavior. -->
+
+**Expected behavior**
+<!-- A clear and concise description of what you expected to happen. -->
+
+**Screenshots**
+<!-- If applicable, add screenshots to help explain your problem. -->
+
+**Additional context**
+<!-- Add any other context about the problem here, including links to any campaigns, broadcasts, or profiles related to this bug. If it's required or relevant, include code!  -->

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,11 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Support Requests (for customers with support plans)
+    url: https://fly.customer.io/?support=true
+    about: Our Technical Support team is staffed with experts who have deep knowledge of our platform, ensuring you get quick, accurate answers. They’re equipped to resolve most issues directly, and for specialized SDK questions, we have a streamlined escalation process to connect with the engineers who built it. Use the button to the righ to open the dashboard and request help or simply email [email protected], and our team will be ready to help.
+  - name: Community Forum (for general questions and peer support)
+    url: https://community.customer.io/
+    about: Our Community Forum is a great place for general questions, advice, and tips from other developers and Customer.io experts. You can tap into our active community and share insights or learn new ways to optimize your implementation.
+  - name: Propose a Fix (for developers with a solution)
+    url: https://github.com/customerio/customerio-reactnative/pulls
+    about: If you’ve found a bug or have a feature request and have a proposed solution, we encourage you to submit a Pull Request (PR) with your proposed changes. Our team will review and collaborate with you, making it easy to contribute improvements to our SDK directly.