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Update dbt-support.md #6908

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merged 15 commits into from
Feb 17, 2025
11 changes: 11 additions & 0 deletions website/docs/docs/dbt-support.md
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Expand Up @@ -19,6 +19,17 @@ If you're developing on the command line (CLI) and have questions or need some h

The global dbt Support team is available to dbt Cloud customers by [email](mailto:[email protected]) or by clicking **Create a support ticket** through the dbt Cloud navigation.

### Ask dbt Support Assistant
dbt Support Assistant is an AI widget that provides instant, AI-generated responses to common questions. This feature is available to dbt Cloud users and can help answer troubleshooting questions, provide quick explanations, or link to relevant documentation.

The dbt Support Assistant AI widget is separate from [dbt Copilot](/docs/cloud/dbt-copilot), a powerful AI-engine that helps with code generation to accelerate your analytics workflows. dbt Support Assistant focuses on answering documentation and troubleshooting-related questions. Enabling or disabling AI features in dbt Cloud won't affect dbt Support Assistant's availability.

:::info
Note that AI-generated responses may not always be accurate. If you receive unexpected or incorrect information, we recommend verifying details in our documentation or [reaching](mailto:[email protected]) out to the Support team.
:::

### Support plans and resources

We want to help you work through implementing and utilizing dbt Cloud at your organization. Have a question you can't find an answer to in [our docs](https://docs.getdbt.com/) or [the Community Forum](https://discourse.getdbt.com/)? Our Support team is here to `dbt help` you!

- **Enterprise plans** — Priority [support](#severity-level-for-enterprise-support), options for custom support coverage hours, implementation assistance, dedicated management, and dbt Labs security reviews depending on price point.
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