chatwoot

devlikeapro · Sep 27, 2024 · 3b83483 · 3b83483
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diff --git a/chatwoot/README.md b/chatwoot/README.md
@@ -17,35 +17,53 @@ to receive and send messages to WhatsApp via n8n.
 # How it works
 We'll guide you through the setup steps for each template.
 
+## Why not built-in ChatWoot WhatsApp integration?
+Every company has its own requirements and needs. 
+This template allows you to customize the integration to your needs, 
+to your specific use case, and to your specific customer support workflow.
+
+# Set up steps
+
 ## 1. Database Migration
 [**template.json**](./WhatsApp___ChatWoot__Database_Migrations.json)
 
 1. Import [template.json](./WhatsApp___ChatWoot__Database_Migrations.json) to **n8n**
 2. Configure **Posgres** nodes with your Postgres credentials
 3. Run **Migration** block to create the necessary tables
 
-## 2. WAHA => ChatWoot
+## 2. ChatWoot => WAHA
+
+[**template.json**](./WhatsApp___ChatWoot__ChatWoot____WAHA_Messages.json)
+
+![](chatwoot-to-waha.png)
+
+The workflow **receives** messages from ChatWoot and sends them to WhatsApp via WAHA.
+1. Import [template.json](./WhatsApp___ChatWoot__ChatWoot____WAHA_Messages.json) to **n8n**
+2. Configure **WAHA** settings with your session
+3. Set all **WAHA** nodes with your **WAHA** credentials
+4. **Active** your workflow in n8n
+5. Copy **Production URL** from **Webhook** node
+6. Go to **ChatWoot** and create new **API** **Inbox** and set **Webhook URL** from **n8n**
+
+## 3. WAHA => ChatWoot
 
 [**template.json**](./WhatsApp___ChatWoot__WAHA____ChatWoot_Messages.json)
 
 ![](waha-to-chatwoot.png)
 
 The workflow **receives** messages from WhatsApp via WAHA and sends them to ChatWoot.
-1. Go to **ChatWoot** and create new **Inbox**
-2. Get from the **Inbox** settings and **ChatWoot** settings:
+1. Get from the **Inbox** settings and **ChatWoot** settings:
    1. **Account ID**
    2. **Inbox ID**
    3. **Inbox Identifier**
    4. **ChatWoot URL**
-3. Import [template.json](./WhatsApp___ChatWoot__WAHA____ChatWoot_Messages.json) to **n8n**
-4. Set settings from **ChatWoot** in the workflow
-5. Set all **Postgres** nodes with your Postgres credentials
-6. Set all **ChatWoot** nodes with your **ChatWoot** credentials
-7. **Active** your workflow in n8n
-8. Copy **URL** from **Webhook** node
-9. Paste it in your **WAHA** session webhook settings and configure to listen `message` events
-10. Send a test message from WhatsApp to see it in ChatWoot
-
-
+2. Import [template.json](./WhatsApp___ChatWoot__WAHA____ChatWoot_Messages.json) to **n8n**
+3. Set settings from **ChatWoot** in the workflow
+4. Set all **Postgres** nodes with your Postgres credentials
+5. Set all **ChatWoot** nodes with your **ChatWoot** credentials
+6. **Active** your workflow in n8n
+7. Copy **Production URL** from **Webhook** node
+8. Paste it in your **WAHA** session webhook settings and configure to listen `message` events
+9. Send a test message from WhatsApp to see it in ChatWoot