Final Critical Domain Article Edits (#1275)

* Update adding-domain.md

* Update domains-eu.md

* Update domains-eu.md

* Update adding-subdomain.md

* Update superlock.md

* Update icann-domain-validation.md

* Update domains.yaml

* Update icann-domain-validation.md

* Update icann-domain-validation.md

* Update icann-domain-validation.md

* adding screenshot of declaring country for .eu

* subdomain article

* Update icann-domain-validation.md

---------

Co-authored-by: David Morrow <[email protected]>

categories/domains.yaml

@@ -7,7 +7,7 @@ Registering, renewing:
 - "Deleting a Domain"
 - "Premium Domains"
 - "Adding a Domain"
-- "ICANN domain validation requirements"
+- "ICANN Domain Validation Requirements"
 
 Expiration:
 - "What Happens When a Domain Expires?"

content/articles/adding-domain.md

@@ -7,35 +7,40 @@ categories:
 
 # Adding a Domain
 
-When adding a domain to your account, you can register a new domain, transfer an existing domain you own from another registrar, or create a DNS Zone to use our DNS service if you plan to keep your domain at your current registrar.
+When adding a domain to your account, you can register a new domain, transfer an existing domain you own from another registrar, or create a DNS zone to use our DNS service if you plan to keep your domain at your current registrar.
 
 <div class="section-steps" markdown="1">
 ##### To add a domain
 
-1.  Log in to DNSimple with your user credentials.
 1.  If you have more than one account, select the relevant one.
-1.  Click <label>Add</label> from the Dashboard, and choose the correct flow for your needs.
+1.  Click <label>Add</label> on the account card, and choose the option that fits your needs.
   ![Adding a domain button](/files/add-a-domain.png)
 </div>
 
 You'll then be prompted for the name of the domain you want to add to your account.
 
 ### Registering a new domain
 
-After adding the domain name, you'll be prompted to complete the following:
+After adding the domain name, you'll be prompted to fill in information about the contact, WHOIS Privacy, and domain auto-renewal.
 
 ![Registering a new domain](/files/registering-a-new-domain.png)
 
-Once that's complete, click the button in the bottom right corner to register the domain.
+Click **Register [domain name]** in the bottom right corner to register the domain.
 
 ### Transferring a domain into DNSimple
 
-Complete the following to initiate the transfer process:
+To complete the transfer process, enter the auth code for transfer, select a domain contact, opt into WHOIS Privacy, delegate NS if wanted, and agree to the payment.
+
+If the transfer is successful, you'll see a **Pending** notification: 
 
 ![Transferring a domain](/files/transferring-a-domain.png)
 
-### Creating a DNS Zone
+### Creating a DNS zone
 
-If you're using the DNS services available at DNSimple, but keeping the domain at your current registrar, add the domain name, then import the applicable DNS records by using the [auto-import tool](/articles/auto-import-dns/).
+If you're using the DNS services available at DNSimple, but keeping the domain at your current registrar, select **DNS zone** to add the domain name, then import the applicable DNS records with the [auto-import tool](/articles/auto-import-dns/).
 
 ![Zone transfer tool](/files/zone-import-tool.png).
+
+## Have more questions? 
+
+If you have additional questions or need assistance adding domains to your DNSimple account, just [contact support](https://dnsimple.com/feedback), and we'll be happy to help.

content/articles/adding-subdomain.md

@@ -7,26 +7,28 @@ categories:
 
 # Adding a Subdomain
 
-A subdomain is a DNS record for a hostname that belongs to your domain. To add a subdomain, just use our [DNS record editor](/articles/record-editor) and create the DNS record corresponding to the subdomain.
+A subdomain is a DNS record for a hostname that belongs to your domain. To add a subdomain, use our [DNS record editor](/articles/record-editor), and create the DNS record corresponding to the subdomain.
 
 <div class="section-steps" markdown="1">
 ##### To add a subdomain
 
-1.  Log in to DNSimple with your user credentials.
-1.  If you have more than one account, select the relevant one.
-1.  On the header, click the <label>Domains</label> tab.
-1.  Locate the relevant domain and click on the name to access the domain page.
-1.  Click on the <label>DNS</label> tab and scroll to the record card (or quickly jump to the DNS records for that domain by clicking the button in the top right).
+1. If you have more than one account, select the relevant one.
+1. On the header, click the <label>Domain Names</label> tab.
+1. Locate the relevant domain, and click on the name to access the domain page.
+1. Click the <label>DNS</label> tab, and scroll to the **DNS Records** card, or click the **DNS** badge at the top right to jump to the DNS records for that domain.
+  ![dns badge to edit dns records](/files/dns-badge.png)
 
-    ![Access DNS records](/files/example-domain-manage.png)
+1. Click <label>Add record</label>, and select the type of record you want to create. [`A`, `ALIAS`, and `CNAME` records](/articles/differences-between-a-cname-alias-url) will all create a new subdomain.
+   ![choose type of subdomain](/files/subdomain-choose-type.png)
 
-1.  From there, click the <label>Add record</label> drop-down button, and select the type of record you want to create. [`A`, `ALIAS`, and `CNAME` records](/articles/differences-between-a-cname-alias-url) will all create a new subdomain.
+    > Choose a record to open advanced editor where you can add the records for the subdomain.
 
-    ![Custom Records](/files/example-domain-dns.jpg)
+1. To add a subdomain, fill in the subdomain in the **Name** field. For example, `www` would be the subdomain `www.example.com`.
 
-    That will take you the advanced editor where you can add the records for the subdomain.
+   ![screenshot showing naming of the subdomain](/files/naming-subdomain.png)
 
-1.  To add a subdomain, just fill in the subdomain in the Name field. For example, `www` would be the subdomain `www.example.com`.
-
-    ![Add Record](/files/add-a-record.png)
 </div>
+
+## Have more questions?
+
+If you have any questions or need assistance adding subdomains, [contact support](https://dnsimple.com/feedback), and we'll be happy to help.

content/articles/domains-eu.md

@@ -5,7 +5,7 @@ categories:
 - Domains
 ---
 
-# .EU Domain Names
+# .EU Domains
 
 * TOC
 {:toc}
@@ -14,23 +14,25 @@ categories:
 
 This article explains the requirements and special procedures for .EU domain names.
 
-
 ## Registering a .EU domain {#registering}
 
 ### Additional terms and conditions for .EU
 
-In order to register a .EU domain, you need to agree and be willing to be compliant with the additional terms and conditions for .EU:
+To register a .EU domain, you need to agree and be willing to comply with the additional terms and conditions:
 
 - Agree to the Registry Data Transfer Policy
 
   ![Agree to the Registry Data Transfer Policy](/files/eu-domain-policy.png)
 
 - You must be one of the following:
-  - An EU citizen, independently of their place of residence.
-  - A natural person who is not an EU citizen and who is a resident of a Member State.
+  - An EU citizen, independent of their place of residence.
+  - A natural person who is not an EU citizen, and who is a resident of a Member State.
   - An undertaking that is established in the EU.
   - An organization that is established in the EU, without prejudice to the application of the national law.
-  
+
 If your residential address isn't based in the EU, you must select and self-declare your country of citizenship from the dropdown.
 
-![Register .EU domain](/files/register-eu-domain.png)
+![screenshot of declaring your country](/files/eu-declare-country.png)
+## Have more questions?
+
+If you have additional questions or need assistance registering your .EU domain, [contact our support team](https://dnsimple.com/feedback) — we're here to help.

content/articles/icann-domain-validation.md

@@ -1,39 +1,42 @@
 ---
-title: ICANN domain validation requirements
-excerpt: This support article explains what ICANN domain validation is and how to ensure that your domain name is not suspended by ICANN due to non-validation.
+title: ICANN Domain Validation Requirements
+excerpt: What ICANN domain validation is and how to ensure that your domain name is not suspended by ICANN due to non-validation.
 categories:
   - Domains
 ---
 
-# ICANN domain validation
+# ICANN Domain Validation Requriements
 
-ICANN, the organization that oversees domain name registrations for most top-level domains, requires validation of your registrant email address whenever a new domain is registered, or your registrant email address or name is changed. Failure to validate your registrant email address results in suspension of the domain name after 15 days of non-compliance.
+ICANN, the organization that oversees domain name registrations for most top-level domains, [requires validation](https://www.icann.org/resources/pages/contact-verification-2013-05-03-en) of your registrant email address whenever a new domain is registered or your registrant email address or name is changed. Failure to validate your registrant email address results in suspension of the domain name after 15 days of non-compliance.
 
-When you make a change to your registrant's email address or name, you'll be presented with a confirmation screen that tells you whether the change locks any of your domains for transfer, and that you may have to verify the change by email.
+When you make a change to your registrant's email address or name, you'll be presented with a confirmation screen. This screen notifies you if the registrant changes are going to trigger a [60-day lock](/articles/icann-60-day-lock-registrant-change/) by ICANN. This screen will also tell you if you have to verify the registrant changes via the email address that is listed.
 
 ![Contact change confirmation](/files/contact-change.png)
 
-You may receive an email similar to the following:
+The email address listed as the domain contact may receive an email similar to this:
 
 ![ICANN Verification Email](/files/icann-verification-email.png)
 
-This email will be sent from the addresses `DNSimple <[email protected]>` or `DNSimple <[email protected]>` and will include a link similar to the following:
+This email will be sent from the addresses `DNSimple <[email protected]>` or `DNSimple <[email protected]>` and will include a link similar to these:
+
 - `raa.name-services.com/raaverification/verification.aspx?VerificationCode=A8E3763E-EE70-42DB-A654-20BF560300A00`
 - `www.enom.com/raaverification/verification.aspx?VerificationCode=AAAAAAAA-1A11-11AA-1A1A-1111111111`
 - `registrant-email-verification-ispapi.net/?approve&token=Fsjdklajdfoqewvoieioejrawkjnjasfie&lang=en`
 - `registrant-email-verification.ispapi.net/?approve&token=Fsjdklajdfoqewvoieioejrawkjnjasfie&lang=en`
 
 Click the link to verify the registrant email address.
 
-The link must be to `raa.name-services.com`, `www.enom.com`, `registrant-email-verification-ispapi.net`, or `registrant-email-verification.ispapi.net` - if you receive a verification email and this link is not in the email then please contact [email protected], forwarding the email you received.
+The link must be to `raa.name-services.com`, `www.enom.com`, `registrant-email-verification-ispapi.net`, or `registrant-email-verification.ispapi.net` - if you receive a verification email, and this link is not in the email, contact [email protected], forwarding the email you received.
 
 ## Resend verification email
 
-If you are having trouble finding the email verification in your inbox, you may want to resend it. Navigate to your domain page and locate the ICANN pending verification warning at the top of the page. Then click on "Send ICANN RAA verification email"
+If you are having trouble finding the email verification in your inbox, please remember to check your spam.
+
+If it isn't there, resend the email by navigating to your domain page and locating the ICANN pending verification warning at the top of the page. Click **Send ICANN RAA verification email**.
 
 ![ICANN resend email verification](/files/raa-resend-email-verification.png)
 
-Once you have acted on the verification email, the warning above should not appear. If it does, it may be because our system hasn't refreshed the latest status yet. You can manually force a refresh by clicking on the "Refresh" button.
+Once the email is verified, the warning should disappear. If it doesn't, it may be because our system hasn't refreshed the latest status yet. Click **Refresh** to manually force a refresh.
 
 ## What happens when a domain is suspended?
 
@@ -57,12 +60,20 @@ Additionally, a message will appear on your website indicating that your domain
 
 On this verification page is an option to resend the verification email. Requesting a resend will schedule a new verification email that is sent to the registrant email address.
 
+However, if your domain is suspended, and you request a new verification email but do not receive it, this is likely because the email services associated with your domain have stopped working due to the suspension. To resolve this, [update the registrant contact information](/articles/changing-domain-contact/) to an active email address. 
+
+Once the contact information has been updated and verified, a new verification email will be automatically sent. Click the link in that email to complete the validation process. After verifying the email, the domain suspension will be lifted.
+
 <note>
-If your domain was suspended, it may take between 24 to 48 hours for the suspension to be removed once you have verified the registrant email address.
+If your domain was suspended, it may take between 24 and 48 hours for the suspension to be removed after verification. This is due to DNS caching.
 </note>
 
 ## What happens if the registrant email address cannot receive email?
 
-You must be able to receive an email at the registrant email address to complete the verification process. You can set up the email address with an email provider or you can use our email forwarding service. If you set up the email address after registration or changing your registrant details, you may need to resend the verification email. Please contact [email protected] to do so. Include the domain name that you need to verify in your email to support.
+You must be able to receive an email at the registrant email address to complete the verification process. If you set up the email address after registration or changing your registrant details, contact [email protected] to resend the verification email. Be sure to include the domain name that you need to verify in your email to support.
+
+## Have more questions?
+
+If you need assistance or have any questions about ICANN domain validation, contact support, and we'll be happy to help.
 
-Want to more about the policy requiring domain validation? Visit the ICANN web site to read about the [ICANN Whois Accuracy](https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois-accuracy) program.
+Want to learn more about the policy requiring domain validation? Visit ICANN to read about the [ICANN Whois Accuracy](https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois-accuracy) program.

content/articles/superlock.md

@@ -1,16 +1,18 @@
 ---
 title: DNSimple SuperLock
-excerpt: Protect your domain from accidental transfers with DNSimple SuperLock.
+excerpt: Protect your domain from accidental transfers with DNSimple SuperLock
 categories:
 - Domains
 ---
 
-# Protect your domain from accidental transfers with DNSimple SuperLock.
+# DNSimple SuperLock
 
 <info>
-This article describes a feature in Private Beta.
+This article describes a feature in private beta.
 </info>
 
+Protect your domains from accidental transfers with DNSimple SuperLock. 
+
 ### Table of Contents {#toc}
 
 * TOC
@@ -20,18 +22,18 @@ This article describes a feature in Private Beta.
 
 # What is SuperLock?
 
-SuperLock is a mechanism to prevent individual users from performing destructive operations on a domain - like transferring the domain out. Without SuperLock, any user of an account effectively has admin power on any resource in the account. They could independently start a transfer out or push the domain into any other DNSimple account. That means a compromised user account can damage any resource inside the account.
+SuperLock is a mechanism that prevents individual users from performing destructive operations on a domain - like transferring the domain out. Without SuperLock, any user of an account effectively has admin power on any resource in the account. They could independently start a transfer out or push the domain into another DNSimple account. That means a compromised user account can damage any resource inside the account.
 
 With SuperLock, you can protect any domain from unintentional transfers or moves to a different account.
 
 ## Enabling SuperLock
 
 <info>
-This feature in Private Beta. Your account will need access granted via [[email protected]](mailto:[email protected]) before you can proceed.
+This feature is in private beta. Your account will need access granted via [[email protected]](mailto:[email protected]).
 </info>
 
 <warning>
-Please read the process to [disable SuperLock](#disabling-superlock). Once SuperLock is enabled you cannot disable it by yourself.
+Please read the process to [disable SuperLock](#disabling-superlock). Once SuperLock is enabled, you cannot disable it by yourself.
 </warning>