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* Update account-creation.md * Update account-creation.md * Update account-creation.md * Update account-suspended.md * Update activity-tracking.md * Update activity-tracking.md * Update activity-tracking.md * Update changing-account-information.md * Update changing-account-information.md * Update changing-account-information.md * Update changing-account-information.md * Update changing-account-information.md * Update changing-email.md * Update changing-email.md * Update changing-email.md * Update account-creation.md * Update changing-email.md * Update account-creation.md * Update changing-account-information.md * Update changing-account-information.md * Update account-creation.md * Update account-suspended.md * Update account-suspended.md * Update changing-account-information.md * Update changing-account-information.md * Update changing-account-information.md * Update changing-email.md * whitespace commit activity screenshots * adding new screenshots * compressing images --------- Co-authored-by: David Morrow <[email protected]>
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--- | ||
title: Suspended Account | ||
excerpt: Reasons why your DNSimple account may be suspended. | ||
excerpt: Reasons your DNSimple account may be suspended. | ||
categories: | ||
- Account | ||
--- | ||
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# Suspended Account | ||
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There are a variety of reasons your account may be suspended, including: | ||
In some cases, we may have to suspend your subscription. | ||
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- Non-payment of subscription fee. | ||
- Chargebacks issued against your account. | ||
- Fraudulent activity. | ||
- Repeated failure to pay outstanding invoices. | ||
- Your account is identified as a root account causing service disruption for other customers. | ||
Common reasons include: | ||
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- Non-payment of subscription fee | ||
- Chargebacks being issued against your account | ||
- Fraudulent activity | ||
- Repeated failure to pay outstanding invoices | ||
- Identification of your account as a root cause of service disruption for other customers | ||
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## What to do if your account is suspended | ||
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If you attempt to log in and receive an error message indicating your account is suspended, please contact us at [[email protected]](mailto:[email protected]), or through the [contact page](https://dnsimple.com/contact). We'll help you get your account back in working order. | ||
If you attempt to log in and receive an error message indicating your account is suspended, please contact us at [[email protected]](mailto:[email protected]), or through the [contact page](https://dnsimple.com/contact). We'll do everything we can to help you get your account back in working order. | ||
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If your email address is under a domain in the suspended account, please use an alternate email address to contact us. Include the email address for your account in the body of your support request. | ||
If your email address is under a domain in the suspended account and is no longer working, please use an alternate email address to contact us. Include the email address for your account in the body of your support request. **We may ask you for additional information to verify your identity.** |
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