Account critical updates (#1216)

* Update account-creation.md

* Update account-creation.md

* Update account-creation.md

* Update account-suspended.md

* Update activity-tracking.md

* Update activity-tracking.md

* Update activity-tracking.md

* Update changing-account-information.md

* Update changing-account-information.md

* Update changing-account-information.md

* Update changing-account-information.md

* Update changing-account-information.md

* Update changing-email.md

* Update changing-email.md

* Update changing-email.md

* Update account-creation.md

* Update changing-email.md

* Update account-creation.md

* Update changing-account-information.md

* Update changing-account-information.md

* Update account-creation.md

* Update account-suspended.md

* Update account-suspended.md

* Update changing-account-information.md

* Update changing-account-information.md

* Update changing-account-information.md

* Update changing-email.md

* whitespace commit activity screenshots

* adding new screenshots

* compressing images

---------

Co-authored-by: David Morrow <[email protected]>

content/articles/account-creation.md

@@ -14,21 +14,30 @@ categories:
 
 ---
 
-## New user
+## Creating a new account
 
-To sign up, go to the [DNSimple website](https://dnsimple.com) and click <label>[Get Started](https://dnsimple.com/signup)</label> or <label>[Try free for 30 days](https://dnsimple.com/signup)</label>. Fill in your details, and select <label>Join DNSimple</label>.
+You can sign up and explore how to manage domains in DNSimple without activating your account. Once you click **Join DNSimple**, your account will be created.
 
-That's it! You're now a DNSimple user with one account.
+<info>
+You'll need to [choose a plan](https://dnsimple.com/pricing) and provide payment details to activate your account, register domains, and add records.
+</info>
 
-You can explore how to manage domains in DNSimple without activating your account.
-Provide payment details to activate your account, start registering domains, and adding records.
+**To sign up**:
+1. Go to [DNSimple](https://dnsimple.com/), and click [**Get Started**](https://dnsimple.com/signup) or **Try free for 30 days**. Both links will take you to the signup page.
+1. Fill in your details, and select **Join DNSimple**. Your account has now been created. You can log in and explore the app before choosing a plan.
+1. Fill out the **How Will You Use DNSimple?** form.
+1. You'll be taken to the plan selection page. You can choose a plan immediately, or wait and decide later. When you're ready to activate your account, follow [these instructions](https://support.dnsimple.com/articles/account-activation/).
 
 ## Adding additional accounts
 
-DNSimple allows users to manage multiple accounts. If you've already signed up for DNSimple, and want to add another account to your user profile, [follow these steps](/articles/account-multi/#creating).
+DNSimple allows users to manage multiple accounts. If you've already signed up for DNSimple and want to add another account to your user profile, [follow these steps](/articles/account-multi/#creating).
 
 ## Signing up via Google
 
-You can also sign up for a DNSimple account [using Google as your identity provider](/articles/google-identity-provider). When you click "Sign up using Google," you'll be prompted to select your Google account. You'll then be returned to DNSimple logged in to your new DNSimple account.
+You can also sign up for a DNSimple account [using Google as your identity provider](/articles/google-identity-provider). Click **Sign up using Google**, and you'll be prompted to select your Google account. You'll then be returned to DNSimple already logged in to your new DNSimple account.
 
 ![Signing up via Google](/files/google-sso-social-signup.png)
+
+## Need more help?
+
+If you need any assistance or have questions about signing up for DNSimple, [contact us](https://dnsimple.com/feedback), and we'll help you get started.

content/articles/account-suspended.md

@@ -1,22 +1,24 @@
 ---
 title: Suspended Account
-excerpt: Reasons why your DNSimple account may be suspended.
+excerpt: Reasons your DNSimple account may be suspended.
 categories:
 - Account
 ---
 
 # Suspended Account
 
-There are a variety of reasons your account may be suspended, including:
+In some cases, we may have to suspend your subscription.
 
-- Non-payment of subscription fee.
-- Chargebacks issued against your account.
-- Fraudulent activity.
-- Repeated failure to pay outstanding invoices.
-- Your account is identified as a root account causing service disruption for other customers.
+Common reasons include:
+
+- Non-payment of subscription fee
+- Chargebacks being issued against your account
+- Fraudulent activity
+- Repeated failure to pay outstanding invoices
+- Identification of your account as a root cause of service disruption for other customers
 
 ## What to do if your account is suspended
 
-If you attempt to log in and receive an error message indicating your account is suspended, please contact us at [[email protected]](mailto:[email protected]), or through the [contact page](https://dnsimple.com/contact). We'll help you get your account back in working order.
+If you attempt to log in and receive an error message indicating your account is suspended, please contact us at [[email protected]](mailto:[email protected]), or through the [contact page](https://dnsimple.com/contact). We'll do everything we can to help you get your account back in working order.
 
-If your email address is under a domain in the suspended account, please use an alternate email address to contact us. Include the email address for your account in the body of your support request.
+If your email address is under a domain in the suspended account and is no longer working, please use an alternate email address to contact us. Include the email address for your account in the body of your support request. **We may ask you for additional information to verify your identity.**

content/articles/activity-tracking.md

@@ -16,35 +16,51 @@ categories:
 ---
 
 <info>
-Full audit history is available on certain plans. [See the difference between plans](/articles/dnsimple-plans/).
+Full activity history is available on the Teams plan and higher. Accounts on the Solo plan can view activity from the past 30 days. [See the difference between plans](/articles/dnsimple-plans/).
 </info>
 
-Activity tracking provides an overview of all past changes for a specific domain or for an account as a whole.
+Activity history offers a comprehensive view of all changes made to a specific domain or across your entire account. It lets you manage your domain management and understand any modifications made over time.
 
-## Activity tracking at the domain level
+Below, you'll find how to access and use activity tracking at both the domain and account levels, along with information on how to filter events to find exactly what you're looking for.
 
-Domain-level activity tracking can be found under the domain's management page:
+## Domain activity tracking
+
+Domain-level activity tracking can be found under the domain's management page.
+
+Locate the domain on your [Domain List](/articles/domain-list/). Click the domain name to access the **Overview** page.
+
+Click **View** on the **Activity** card to view a detailed log of changes to the domain.
 
 ![Activity Tracking at domain level](/files/activity-tracking-1.png)
-![Activity Tracking at domain level](/files/activity-tracking-2.png)
 
-## Activity tracking at the account level
+**new screenshot for tracking details**
+
+## Account activity tracking
+
+Account-level activity tracking can be found under the account page.
+
+In the top bar, click the name of the account you want to review, then click **_Account_** in the top right.
 
-Account-level activity tracking can be found under the account page. Scroll down to the activity section:
+Click **View** on the **Activity** card to view a detailed log of changes within your account, including:
 
-![Activity Tracking at account level](/files/activity-tracking-3.png)
-![Activity Tracking at account level](/files/activity-tracking-4.png)
+- Adjustments to account settings
+- Modifications affecting multiple domains
+- User actions and changes in permissions
+
+![Screenshot of dashboard of activity](/files/activity-tracking-dashboard.png)
 
 ## Events filter
 
-<info>
-Full audit history is available only on certain plans. [See the difference between plans](/articles/dnsimple-plans/).
-</info>
+The Events Filter displays custom event types within a chosen time frame, depending on whether you're interested in specific DNS changes, user actions, or time-specific events. Each entry provides detailed information, including:
+
+- What changed, along with contextual data (e.g. records content)
+- Which user triggered the event
+- When the event took place
+
+![Screenshot of link to view activity log](/files/view-activity-log.png)
+![Overview of users activity](/files/user-activity-log.png)
 
-You can select the exact event types you want to see and the time frame for when they happened. Along with the particular events, you'll see:
+## Have more questions?
 
-- What changed, along with contextual data (ex.: records content).
-- Which user triggered the event.
-- When the event took place.
+If you have any questions about your activity tracking, [contact our support team](https://dnsimple.com/feedback), and we'll be happy to help.
 
-![Toggle the events link](/files/activity-tracking-5.png)

content/articles/changing-account-information.md

@@ -16,26 +16,44 @@ categories:
 
 ## Changing account email
 
-To change your account email, follow the steps described in the article [Changing the account email](/articles/changing-email#changing-the-account-email).
+You can update your account email address at any time. Changing your account email will **not** update your user email. To update your user email, follow [these instructions](/articles/changing-email/#changing-the-user-email). If you want to update both your account and user email to the same address, you'll need to update your user email first, then your account email.
+
+<div class="section-steps" markdown="1">
+1. Go to [your account page](https://dnsimple.com/account).
+1. Click <label>Edit</label> at the bottom right of the <label>Account</label> card:
+
+    ![Settings menu](/files/account-menu.png)
+
+1. Change the email, and click <label>Update account</label>.
+
+    ![Email link](/files/account-email.png)
+
+You'll be redirected to the Account page, where you'll see the updated email address displayed on the **Account** card. Please ensure the address is correct.
+
+</div>
 
 ## Changing other account data
 
+You can also edit your account name, country of operation, and change your answers to any of the security screening questions.
+
 <div class="section-steps" markdown="1">
 1. Go to [your account page](https://dnsimple.com/account).
-1. On the account section, click the <label>Edit</label> link:
+1. Click <label>Edit</label> at the bottom right of the <label>Account</label> card:
 
     ![Access to the account information section](/files/account-edit.png)
 
-1. Change or set the information according to your needs:
+1. Change or set the information according to your needs.
 
    ![Account information form](/files/account-information-form.png)
 
    <info>
    DNSimple requests this information, in compliance with applicable laws and regulations, to guarantee the security of your account.
    </info>
 
-1. Once the information has been updated, click <label>Update Account</label> to save the changes.
+1. Once the information has been updated, click <label>Update account</label> to save the changes. You'll see the changes reflected in the information in the **Account** card under the **General** tab on your Account page.
 
 </div>
 
+## Have more questions?
 
+If you have any questions about how to update your email or other account information, [contact our support team](https://dnsimple.com/feedback), and we'll be happy to help.

content/articles/changing-email.md

@@ -14,38 +14,48 @@ categories:
 
 ---
 
+<info>
+If you want to update both your account and user email to the same address, you'll need to [update your user email](/articles/changing-email/#changing-the-user-email) first, then your account email.
+</info>
+
 ## Changing the account email
 
 <div class="section-steps" markdown="1">
 1. Go to [your account page](https://dnsimple.com/account).
-1. On the account name section, click the <label>Edit</label> link:
+1. On the **Account** card, click <label>Edit</label>:
 
     ![Settings menu](/files/account-menu.png)
 
-1. Change the email and press <label>Update Account</label>.
+1. Change the email, and click <label>Update Account</label>.
 
     ![Email link](/files/account-email.png)
 
+You'll be redirected to the Account page, where you'll see the updated email address displayed on the **Account** card. Please ensure the address is correct.
+
 </div>
 
 ## Changing the user email
 
 <div class="section-steps" markdown="1">
-1.  Log in to DNSimple with your user credentials.
-1.  Go to your [user page](https://dnsimple.com/user) by selecting the <label>Settings</label> link under your user menu.
+1.  Go to your [user page](https://dnsimple.com/user) by selecting the <label>User settings</label> link at the top right of the screen.
 
-    ![Settings menu](/files/access-user-settings.jpg)
+    ![Screenshot of link to user settings](/files/user-settings-link.png)
 
-1.  From the user page select the <label>Change Email Address</label> link.
+1.  In your user settings, select <label>Edit email</label>.
 
-    ![Email link](/files/user-email.png)
+    ![Screenshot of changing email](/files/change-email.png)
 
-1.  Enter your current password and the new email address and press <label>Save</label>.
+1.  Enter your current password and the new email address.
+1.  Confirm your new email, and click <label>Save</label>.
 
     ![Enter email address](/files/account-change-email-2.png)
 
-1.  If the update is successful, you'll be redirected to the user page. Make sure it correctly displays the new address.
+1.  If the update is successful, you'll be redirected to the **User Settings** page with a banner confirming the change. Your updated email address will be displayed under **User Settings**. Please check to make sure the updated address is correct.
 
 </div>
 
 If you have an extra account with a separate email address, you can find the instructions for how to update it [here](#changing-the-account-email).
+
+## Have more questions?
+
+If you have more questions or need any assistance changing your account or user-specific email address, [contact us](https://dnsimple.com/feedback), and we'll be happy to help.