Cont. Account Critical Updates

content/articles/account-multi.md

@@ -16,40 +16,48 @@ categories:
 
 DNSimple allows a user to be associated with multiple accounts. This happens in two cases:
 
-- The user is [added as a member to an existing account](/articles/account-users)
-- The user created a new account
-
-Managing multiple accounts is a flexible way to access different levels of service and share domain management with other users.
+- The user is [added as a member to an existing account](/articles/account-users).
+- The user creates another account under their existing user profile. 
 
+Managing multiple accounts is a flexible way to access different levels of service and share domain management with other users. If you want to invite another user to manage domains on your account, [read this article](/articles/account-users/#adding-members-to-an-account), and learn how to set access levels with [Domain Access Controls](/articles/domain-access-control/).
 
 ## Creating a separate account
 
-If you want to add another account to your user profile:
+To create another account under your existing user profile:
 
 <div class="section-steps" markdown="1">
-1. Visit the settings for your user profile by clicking the <label>Settings</label> link in the menu.
+1. Click <label>User settings</label> at the top right of the screen.
 
-    ![Settings link](/files/access-user-settings.jpg)
+    **new screenshot** 
 
-1. Once there, follow the <label>Add new account</label> link.
+1. Scroll down to the **Accounts** card, and click <label>Add</label>.
 
     ![Add New Account link](/files/add-new-account-link.png)
 
-1. You'll see a form you should fill in with the details for your new account.
+1. Alternatively, you can click **+Add new account** from your dashboard to access the new account creation form.
+
+   **new screenshot** 
+
+1. Fill in the form with the details for your new account. Click <label>Create account</label>.
 
-    ![Add New Account form](/files/add-new-account-form.png)
+    **New screenshot** 
 
-1. Once you've submitted the new account form, the account is created. You can activate it by clicking the <label>Select plan</label>. You can configure other parts of your account from the top navigation menu before activating your account.
+1. Once you submit the form, the account will be created. Activate it by clicking **Select plan** under the **Billing and plans** tab, and following the steps to choose [a plan](/articles/dnsimple-plans/).
 
-    ![Add New Account details](/files/add-new-account-details.png)
+  **New screenshot** 
 
 </div>
 
+## Switching among accounts
+
+Select the account you want to view from the top bar of your dashboard, and you'll be taken to the Domain List for that account. 
+
+**New screenshot** 
 
-## Switching active accounts
+From your Domain List, click **_Account_** in the top right to view details for the selected account.
 
-Switching account context is easy. Select the account you'd like to use from the menu:
+**new screenshot**
 
-  ![Switch account](/files/account-switcher.jpg)
+## Have more questions? 
 
-The new selected account name will appear on the navigation bar.
+If you have further questions about setting up a second account or managing multiple accounts under a single user name, [contact us](https://dnsimple.com/feedback), and we'll be happy to help. 

content/articles/close-account.md

@@ -19,16 +19,29 @@ To delete yourself as a user, you'll first need to [unsubscribe your accounts fr
 <div class="section-steps" markdown="1">
 ##### To permanently delete yourself as a user, along with all your domains and records:
 
+1. [Unsubscribe your accounts from your plan(s) at DNSimple](/articles/cancel-subscription).
+
 1. Go to [your User Settings page](https://dnsimple.com/user):
 
-    ![Navigate to user settings page](/files/access-user-settings.jpg)
+    **New screenshot** 
+
+1. Click <label>Delete user</label> at the bottom of the page:
 
-1. Click on the <label>Delete user</label> button at the bottom of the page:
+    **New screenshot**
 
-     ![Delete user](/files/delete-user.png)
+   <info>
+   The <label>Delete user</label> button will only be available if you have no active DNSimple subscriptions.
+   </info>
+
+1. Include your feedback, or write anything you like in the provided field, then click **I understand the consequences, close this user and account**. The field cannot be left blank.
 
-   The <label>Delete user</label> button will only show up if you have no active DNSimple subscriptions.
+   **New screenshot**
+
+Once your account is successfully deleted, you'll be redirected to the DNSimple homepage, and will be unable to log in to DNSimple with your previous account information. 
 </div>
 
 ## Deleting an account
-It's not possible for a customer to independently delete an account that was created with the multi-account feature. If you want to delete one of your accounts, please [contact us](https://dnsimple.com/contact) so we can sort it out for you.
+Customers cannot independently delete an account that was created with the multi-account feature. If you want to delete one of the accounts associated with your user information, please [contact us](https://dnsimple.com/contact) with the name of the account, and we'll help you delete it.
+
+## Have more questions? 
+If you have any questions, or need assistance deleting your user information or an individual account, [contact us](https://dnsimple.com/feedback), and we'll be happy to help.