We're moving our tickets from Freshdesk to GrooveHQ.com. This is a set of tools to do the migration.
bundle to install the gems. That's it, really.
The jobs are written in rake tasks but the interface is a cli application, so just type rake to get started. You'll be prompted to choose a company and then a task.
Shows a summary of freshdesk tickets for the client, like this:
+--------+-------+
|Client name |
+--------+-------+
| Status | Count |
+--------+-------+
| Open | 4 |
| Closed | 5 |
+--------+-------+
If you choose to migrate tickets, you'll be prompted to choose a status (or all) to migrate; it'll run through each ticket and all the associated messages and transfer them.
The script should be pretty good at checking that a message doesn't already exist, and skip ones which do. The only thing which won't work is migrating new thread items (notes etc.) to Groove if you've already done that thread before.
If you want to poke around the objects in the cli, run bundle console and then load the environment like this:
load 'config/environment.rb'
Freshdesk data is in the Freshdesk namespace:
Freshdesk::Contacts.all.to_a # returns an array of contacts
Freshdesk::Companies.find(123) # returns company 123
Freshdesk::Tickets.where(company_id: 123, per_page: 20, included: :requester) #return the first 20 tickets for company 123, with requester data embedded
This library uses the excellent Her gem to do the heavy lifting.
The biggest issue is that this won't work for contacts with > 100 tickets. Freshdesk requires pagination and we haven't got that here.
MIT. Have fun!