Merge pull request #83 from etchteam/docs/support-and-issues

docs: support page and issue templates

.github/ISSUE_TEMPLATE/bug_report.md

@@ -0,0 +1,35 @@
+---
+name: Bug report
+about: Create a report to help us improve
+
+---
+
+**Describe the bug**
+A clear and concise description of what the bug is.
+
+**To Reproduce**
+Steps to reproduce the behavior:
+1. Go to '...'
+2. Click on '....'
+3. Scroll down to '....'
+4. See error
+
+**Expected behavior**
+A clear and concise description of what you expected to happen.
+
+**Screenshots**
+If applicable, add screenshots to help explain your problem.
+
+**Desktop (please complete the following information):**
+ - OS: [e.g. iOS]
+ - Browser [e.g. chrome, safari]
+ - Version [e.g. 22]
+
+**Smartphone (please complete the following information):**
+ - Device: [e.g. iPhone6]
+ - OS: [e.g. iOS8.1]
+ - Browser [e.g. stock browser, safari]
+ - Version [e.g. 22]
+
+**Additional context**
+Add any other context about the problem here.

.github/ISSUE_TEMPLATE/feature_request.md

@@ -0,0 +1,14 @@
+---
+name: Feature request
+about: Suggest a feature to add
+
+---
+
+**Describe the problem to be solved**
+A clear and concise description of the problem that will be solved by this feature.
+
+**(Optional) Suggest a solution**
+A concise description of the preferred solution.
+
+**Additional context**
+Add any other context about the problem here.

docs/Support.mdx

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+import { Meta } from '@storybook/blocks';
+
+<Meta title="Docs/Support" />
+
+# Support
+
+> Report a problem which relates to this project, and a member of the Etch team will respond as quickly as possible.
+
+### Support Hours
+
+Support is available inside our standard working hours of 10:00 to 18:00 Monday to Friday UK time.
+
+### Requesting support
+
+You can email [[email protected]](mailto:[email protected]) and provide as much information about the issue, to ensure we can meet the response times below.
+
+Alternatively, if you have a code-specific question or problem you can [raise an issue on GitHub](https://github.com/etchteam/diamond-ui/issues/new).
+
+### Response times
+
+We classify each request as either “Critical” or “Normal” and respond to each type appropriately:
+
+1. **Critical** – an issue that prevents normal use of a web application. We aim to respond within one working day.
+2. **Normal** – an issue that inhibits the core user experience but does not result in a direct loss of revenue. We aim to respond within five working days.
+
+### How we’ll respond
+
+When we respond to your support request, we will do so with one or more of the following:
+
+- A resolution
+- A potential workaround
+- A request for more information