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Add info on issue sort (#7438)
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* add info on issue sort

* Add info on issue sort

* style(lint): Auto commit lint changes

* update EA description

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Co-authored-by: getsantry[bot] <66042841+getsantry[bot]@users.noreply.github.com>
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vivianyentran and getsantry[bot] committed Jul 14, 2023
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2 changes: 1 addition & 1 deletion src/docs/product/accounts/early-adopter.mdx
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Expand Up @@ -18,7 +18,7 @@ Limitations:
## Current Early Adopter Features

- [Issue Status](https://sentry-docs-git-update-beta-test-archiving.sentry.dev/product/issues/states-triage/) tags, including [Escalating Issues](https://sentry-docs-git-update-beta-test-archiving.sentry.dev/product/issues/states-triage/escalating-issues/)
- Priority Sort
- [Priority Sort](/product/issues#issue-sort) algorithm improvements
- [Grouping Breakdown](/product/data-management-settings/event-grouping/grouping-breakdown/)
- [Issue Reprocessing](/product/issues/reprocessing/)
- [Span Summary](/product/performance/transaction-summary/#span-summary)
17 changes: 16 additions & 1 deletion src/docs/product/issues/index.mdx
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Expand Up @@ -32,7 +32,7 @@ For error issues, to see the stack trace of the latest event, you can hover over

![Error level icon](error-level-icon.png)

You can save your issue queries and access them later by clicking the the "Saved Searches" button in the header. Learn more in [Saved Searches](/product/sentry-basics/search/saved-searches/). You can also add issues data to your [custom dashboards](/product/dashboards/custom-dashboards/), as widgets, using the [dataset selector](/product/dashboards/widget-builder/#choose-your-dataset).
You can save your issue queries and access them later by clicking the the "Saved Searches" button in the header. Learn more in [Saved Searches](/product/sentry-basics/search/saved-searches/). You can also add issues data to your [custom dashboards](/product/dashboards/custom-dashboards/) as widgets using the [dataset selector](/product/dashboards/widget-builder/#choose-your-dataset).

When you click on an issue on the main **Issues** page, the **Issue Details** page for that issue is displayed. Learn more in [Issue Details](/product/issues/issue-details/).

Expand All @@ -50,6 +50,21 @@ From the **Issues** page, you can begin to triage. The page is organized into ta

Learn more about triaging issues and their different states in [Issue States and Triage](/product/issues/states-triage/).

## Issue Sort

Change how issues are sorted in the issues stream by selecting from the sort dropdown:

![Issue sort](issue_sort.png)

- **Last Seen**: The most recent events are shown first.
- **First Seen**: The newest issues are shown first.
- **Priority**: New issues and escalating issues (with event volumes trending upward) are shown first. Older issues and issues with fewer recent events are sorted lower. The ranking currently relies on three primary factors:
- Relative volume: Escalating issues that have a higher recent volume (relative to their baseline) are ranked higher.
- Absolute volume: Issues with more event volume are weighted more highly. Recent events are weighted more than old events.
- Issue age: New issues are prioritized — an exponential decay factor halves the weight every 12 hours.
- **Events**: Issues are sorted by total event volume.
- **Users**: Issues are sorted by number of users affected.

## Learn More

<PageGrid />
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