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Add twilio flow templates for docs (#4380)
Adding JSON for Twilio flows to go with upcoming docs and blog post
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,198 @@ | ||
| { | ||
| "description": "Basic SMS and Call escalation", | ||
| "states": [ | ||
| { | ||
| "name": "Trigger", | ||
| "type": "trigger", | ||
| "transitions": [ | ||
| { | ||
| "next": "send_alert_from_sms", | ||
| "event": "incomingMessage" | ||
| }, | ||
| { | ||
| "next": "describe_alert_from_call", | ||
| "event": "incomingCall" | ||
| }, | ||
| { | ||
| "event": "incomingConversationMessage" | ||
| }, | ||
| { | ||
| "event": "incomingRequest" | ||
| }, | ||
| { | ||
| "event": "incomingParent" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 0, | ||
| "y": 0 | ||
| } | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_alert_from_sms", | ||
| "type": "make-http-request", | ||
| "transitions": [ | ||
| { | ||
| "next": "send_alert_from_sms_success", | ||
| "event": "success" | ||
| }, | ||
| { | ||
| "next": "send_alert_from_sms_fail", | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": -180, | ||
| "y": 250 | ||
| }, | ||
| "method": "POST", | ||
| "content_type": "application/json;charset=utf-8", | ||
| "body": "{\"from\":\"{{trigger.message.From}}\",\"message\":\"{{trigger.message.Body}}\"}", | ||
| "url": "<YOUR_INTEGRATION_URL>" | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_alert_from_sms_success", | ||
| "type": "send-message", | ||
| "transitions": [ | ||
| { | ||
| "event": "sent" | ||
| }, | ||
| { | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": -410, | ||
| "y": 590 | ||
| }, | ||
| "service": "{{trigger.message.InstanceSid}}", | ||
| "channel": "{{trigger.message.ChannelSid}}", | ||
| "from": "{{flow.channel.address}}", | ||
| "message_type": "custom", | ||
| "to": "{{contact.channel.address}}", | ||
| "body": "Alert sent successfully" | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_alert_from_sms_fail", | ||
| "type": "send-message", | ||
| "transitions": [ | ||
| { | ||
| "event": "sent" | ||
| }, | ||
| { | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": -60, | ||
| "y": 590 | ||
| }, | ||
| "service": "{{trigger.message.InstanceSid}}", | ||
| "channel": "{{trigger.message.ChannelSid}}", | ||
| "from": "{{flow.channel.address}}", | ||
| "message_type": "custom", | ||
| "to": "{{contact.channel.address}}", | ||
| "body": "Failed to send alert: Status({{widgets.send_escalation.status_code}})" | ||
| } | ||
| }, | ||
| { | ||
| "name": "describe_alert_from_call", | ||
| "type": "gather-input-on-call", | ||
| "transitions": [ | ||
| { | ||
| "event": "keypress" | ||
| }, | ||
| { | ||
| "next": "send_alert_from_call", | ||
| "event": "speech" | ||
| }, | ||
| { | ||
| "event": "timeout" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "speech_timeout": "auto", | ||
| "offset": { | ||
| "x": 350, | ||
| "y": 240 | ||
| }, | ||
| "loop": 1, | ||
| "finish_on_key": "#", | ||
| "say": "Describe the alert to send. Press pound when finished.", | ||
| "stop_gather": true, | ||
| "gather_language": "en", | ||
| "profanity_filter": "true", | ||
| "timeout": 60 | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_alert_from_call", | ||
| "type": "make-http-request", | ||
| "transitions": [ | ||
| { | ||
| "next": "send_alert_from_call_success", | ||
| "event": "success" | ||
| }, | ||
| { | ||
| "next": "send_alert_from_call_fail", | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 360, | ||
| "y": 590 | ||
| }, | ||
| "method": "POST", | ||
| "content_type": "application/json;charset=utf-8", | ||
| "body": "{\"from\":\"{{trigger.call.From}}\", \"message\":\"{{widgets.describe_alert_from_call.SpeechResult}} \"}", | ||
| "url": "<YOUR_INTEGRATION_URL>" | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_alert_from_call_success", | ||
| "type": "say-play", | ||
| "transitions": [ | ||
| { | ||
| "event": "audioComplete" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 90, | ||
| "y": 900 | ||
| }, | ||
| "loop": 1, | ||
| "say": "Alert sent successfully" | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_alert_from_call_fail", | ||
| "type": "say-play", | ||
| "transitions": [ | ||
| { | ||
| "event": "audioComplete" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 520, | ||
| "y": 900 | ||
| }, | ||
| "loop": 1, | ||
| "say": "Failed to send alert: Status ({{widgets.send_alert_from_call.status_code}})" | ||
| } | ||
| } | ||
| ], | ||
| "initial_state": "Trigger", | ||
| "flags": { | ||
| "allow_concurrent_calls": true | ||
| } | ||
| } |
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