#Help Tickets for Hacked

A system to allow attendees to raise tickets for help during the event

####Setup:

• Go to '/groups' URL and set up the groups (e.g. THUNDER, HEROES, HERALD etc...)
• For each group, on the same URL, click the dropdown button and add members, along with their mobile number.
• That's it. Now when a ticket is raised by an attendee, all members of the appropriate group will receive an SMS containing details of attendee ticket number, name, seat and a URL link for further details of the problem.

####Attendee form

• Currently, there is a stub at /get-help.
• The form is currently being submitted via AJAX. If the ticket form is to be on a separate domain, then a new solution will be required.
• The group to receive the SMS is determined by a set of radio buttons on the bottom of the form which will be selected by the attendee (e.g. software issue, hardware issue, misc.).
• The "value" of each radio button should represent the group that deals with that kind of issue... e.g. "THUNDER", "HEROES" etc...
• NOTE: the above point is important as a ticket will not be created unless a correct group name is sent through. Make sure that the group exists before setting a radio button value as the name of that group.

####Viewing all tickets

• Go to /tickets to view all tickets.
• Click the "waiting" tab to see all tickets that are waiting to be resolved.
• Click the "resolved" tab to view all old tickets that have already been resolved.

###Environment Variables:

The environment variables needed for this app to work are as follows:

• TWILIO_ACCOUNT_SID
• TWILIO_AUTH_TOKEN
• TWILIO_HACKED_NO (the twilio phone number used to send the messages)
• HACKED_HELP_TICKET_URL (root URL that this will be hosted on, e.g. http://hackedhelptickets.com)