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Calls updates for v10 #7395

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Sep 13, 2024
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6 changes: 3 additions & 3 deletions source/collaborate/make-calls.rst
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Expand Up @@ -225,7 +225,7 @@ Troubleshooting
My audio doesn't work when I join a call
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If you can hear the other participants in the call but they can't hear you, select the horizontal dots next to the call end button in the widget. From there, you can check and change your audio output and microphone settings. Select the horizontal dots again to close the menu.
If you can hear the other participants in the call but they can't hear you, select the Gear icon |gear| next to the call end button in the widget. From there, you can check and change your audio output and microphone settings. Select |gear| again to close the menu. Alternatively, you can :doc:`manage your audio and microphone preferences </preferences/manage-your-calls-preferences>` in **Settings**.

My call is disconnected after a few seconds
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Expand All @@ -244,7 +244,7 @@ There's a known bug on macOS with some versions of Chrome (which is used by Matt
5. Select **Screen share** and give it permissions again.
6. Restart Mattermost again.

If the issue persists please post in the public calls channel.
If the issue persists please post on the Mattermost Community Server in the `Developer: Calls <https://community.mattermost.com/core/channels/developers-channel-call>`_ channel to troubleshoot further.

Debugging
---------
Expand Down Expand Up @@ -286,7 +286,7 @@ You can access and share debug logs from **Account screen > Settings > Report a
Call stats dump
~~~~~~~~~~~~~~~

In cases where there are audio/video issues, difficulty in hearing other participants, and/or stuttering video and/or choppy audio, run the ``/call stats`` slash command in the channel where the call is currently active. This returns a JSON object via an ephemeral message.
In cases where there are audio/video issues, difficulty in hearing other participants, and/or stuttering video and/or choppy audio, run the ``/call stats`` slash command in the channel where the call is currently active. This returns a JSON object via an ephemeral message. Additionally, run the ``/call logs`` command to review the client logs for the last call session.

You can run this command in an active call or after leaving the call in question. However, we will only save data for the last joined call so joining again will delete the previous call's feedback.

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10 changes: 4 additions & 6 deletions source/configure/calls-deployment.rst
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Expand Up @@ -64,12 +64,10 @@ Network
Limitations
-----------

- In Mattermost Cloud, up to 50 participants per channel can join a call.
- In Mattermost self-hosted deployments, the default maximum number of participants is unlimited; however, we recommend a maximum of 50 participants per call. Maximum call participants is configurable by going to **System Console > Plugin Management > Calls > Max call participants**. Call participant limits greatly depends on instance resources. For more details, refer to the :ref:`performance section <configure/calls-deployment:performance>` below.

.. note::

We recommend that Enterprise self-hosted customers looking for group calls beyond 50 concurrent users consider using the external, dedicated, and scalable rtcd service. See the :doc:`self-hosted calls deployment </configure/calls-deployment>` documentation for details.
- All Mattermost customers can start, join, and participate in 1:1 audio calls with optional screen sharing.
- For group calls up to 50 concurrent users, Mattermost Enterprise, Professional, or Mattermost Cloud is required.
- Enterprise customers can also `record calls <#record-a-call>`__, enable :ref:`live text captions <collaborate/make-calls:live captions during calls (beta)>` during calls, and `transcribe recorded calls <#transcribe-recorded-calls>`__. We recommend that Enterprise self-hosted customers looking for group calls beyond 50 concurrent users consider using the :ref:`dedicated rtcd service <configure/calls-deployment:rtcd>`.
- For Mattermost self-hosted deployments, System admins need to enable and configure the plugin :ref:`using the System Console <configure/plugins-configuration-settings:calls>`. The default maximum number of participants is unlimited; however, we recommend a maximum of 50 participants per call. Maximum call participants is configurable by going to **System Console > Plugin Management > Calls > Max call participants**. Call participant limits greatly depends on instance resources. For more details, refer to the :ref:`performance section <configure/calls-deployment:performance>` below.

Configuration
-------------
Expand Down
7 changes: 3 additions & 4 deletions source/configure/reporting-configuration-settings.rst
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Expand Up @@ -21,10 +21,9 @@ Site statistics

+----------------------------------------------------------------+-------------------------------------------------------------+
| View statistics on a wide variety of activities in Mattermost, | - System Config path: **Reporting > Site Statistics** |
| including: activated users, seats, teams, channels, posts, | - ``config.json setting``: N/A |
| sessions, commands, webhooks, daily and monthly active users, | - Environment variable: N/A |
| websocket and database connections, collaborative playbooks, | |
| and calls. | |
| including: users, seats, teams, channels, posts, calls, | - ``config.json setting``: N/A |
| sessions, commands, webhooks, websocket and database | - Environment variable: N/A |
| connections, and collaborative playbooks, | |
+----------------------------------------------------------------+-------------------------------------------------------------+
| **Notes**: |
| |
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2 changes: 2 additions & 0 deletions source/guides/preferences.rst
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Expand Up @@ -26,6 +26,7 @@ Learn more
Manage your display options </preferences/manage-your-display-options>
Manage your sidebar options </preferences/manage-your-sidebar-options>
Manage advanced options </preferences/manage-advanced-options>
Manage your calls preferences </preferences/manage-your-calls-preferences>
Customize your desktop app experience </preferences/customize-desktop-app-experience>
Connect to multiple workspaces </preferences/connect-multiple-workspaces>

Expand All @@ -38,5 +39,6 @@ Learn more
* :doc:`Customize your display options </preferences/manage-your-display-options>` - Customize your Mattermost display to suit your preferences.
* :doc:`Manage your sidebar options </preferences/manage-your-sidebar-options>` - Customize your Mattermost channel sidebar to suit your preferences.
* :doc:`Manage advanced options </preferences/manage-advanced-options>` - Customize advanced Mattermost user options to suit your preferences.
* :doc:`Manage your calls preferences </preferences/manage-your-calls-preferences>` - Custome Mattermost Calls to suit your preferences.
* :doc:`Customize your desktop app experience </preferences/customize-desktop-app-experience>` - Learn about additional preferences available only in the desktop app.
* :doc:`Connect to multiple Mattermost workspaces </preferences/connect-multiple-workspaces>` - Learn how to connect to multiple Mattermost workspaces using the Mattermost desktop or mobile app.
2 changes: 1 addition & 1 deletion source/preferences/customize-your-channel-sidebar.rst
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Expand Up @@ -4,7 +4,7 @@ Customize your channel sidebar
.. include:: ../_static/badges/allplans-cloud-selfhosted.rst
:start-after: :nosearch:

Conversations in Mattermost are crucial to company productivity and success. Keeping conversations organized in the sidebar creates an efficient workplace. You can customize your own channel sidebar in a browser or using the desktop app based on how you use Mattermost. Customizations you make are only visible to you, are visible when using the mobile app, and won't affect what your teammates see in their sidebars.
Conversations in Mattermost are crucial to company productivity and success. Keeping conversations organized in the sidebar creates an efficient workplace. Using a web browser or the desktop app, you can customize your own channel sidebar based on how you prefer to use Mattermost. Customizations you make are only visible to you, are visible when using the mobile app, and won't affect what your teammates see in their sidebars.

Here's how your sidebar is set up by default:

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17 changes: 14 additions & 3 deletions source/preferences/customize-your-theme.rst
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Expand Up @@ -16,13 +16,24 @@ To customize your Mattermost theme:

.. tab:: Web/desktop

Select the **Settings** |gear| icon, then go to **Display > Theme**. Select **Theme Colors** to choose from five standard themes designed by the Mattermost team.
Select the **Settings** |gear| icon, then go to **Display > Theme**. Select **Theme Colors** to choose from five standard themes designed by the Mattermost team.

Using Mattermost in a browser or the desktop app, you can customize a standard theme further to truly make it your own. After selecting a standard theme, select **Custom Theme** and modify your color choices based on your preferences. See the `custom themes <#custom-themes>`__ documentation to learn what's configurable, and see the `custom theme examples <#custom-theme-examples>`__ documentation for inspiration.
You can customize a standard theme further to truly make it your own. After selecting a standard theme, select **Custom Theme** and modify your color choices based on your preferences. See the `custom themes <#custom-themes>`__ documentation to learn what's configurable, and see the `custom theme examples <#custom-theme-examples>`__ documentation for inspiration.

.. tab:: Mobile

Tap your profile picture, and select **Settings**, then go to **Display > Theme**.
Tap **Theme** to select one of 5 standard Mattermost themes.

.. note::

You can define a custom theme using Mattermost in a web browser or the desktop app.

Import a Slack theme
--------------------

Using Mattermost in a web browser or the desktop app, you can select **Import theme colors from Slack** to import a Slack theme.

In Slack, go to **Preferences > Sidebar Theme** and open the custom theme option. From there, copy the theme color vector and then paste it into the **Input Slack Theme** input box in Mattermost. Any theme settings that are not customizable in Slack will default to the “Sapphire” standard theme settings.

Custom themes
-------------
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2 changes: 1 addition & 1 deletion source/preferences/manage-advanced-options.rst
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Expand Up @@ -4,7 +4,7 @@ Manage advanced options
.. include:: ../_static/badges/allplans-cloud-selfhosted.rst
:start-after: :nosearch:

To customize Mattermost display options based on your preferences, select the gear icon |gear| next to your profile picture, then go to **Advanced**.
Using Mattermost in a web browser or the desktop app, you can customize advanced Mattermost options based on your preferences. Select the gear icon |gear| next to your profile picture, then select **Advanced**.

Send messages on CTRL/⌘+ENTER
------------------------------
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14 changes: 14 additions & 0 deletions source/preferences/manage-your-calls-preferences.rst
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@@ -0,0 +1,14 @@
Manage your Calls preferences
==============================

.. include:: ../_static/badges/allplans-cloud-selfhosted.rst
:start-after: :nosearch:

Using Mattermost in a web browser or the desktop app, you can customize Mattermost Calls based on your preferences. Select the gear icon |gear| next to your profile picture, then select **Calls**.

Audio devices
-------------

1. Select **Edit**.
2. Choose the microphone and speaker output used for Mattermost Calls.
3. Select **Save**.
34 changes: 13 additions & 21 deletions source/preferences/manage-your-display-options.rst
Original file line number Diff line number Diff line change
Expand Up @@ -4,37 +4,29 @@ Manage your display options
.. include:: ../_static/badges/allplans-cloud-selfhosted.rst
:start-after: :nosearch:

To customize Mattermost display options based on your preferences, select the gear icon |gear| next to your profile picture, then go to **Display**.
You can customize Mattermost display options based on your preferences.

- Using Mattermost in a web browser or the desktop app, select the gear icon |gear| next to your profile picture, then go to **Display**.
- On the Mattermost mobile app, tap your profile picture, and then tap **Settings > Display**.

Theme
-----

.. tab:: Web/Desktop

Select **Theme** to apply a different look and feel to your Mattermost screen.
Select **Theme** to apply a different look and feel to Mattermost.

Select **Theme Colors** to select one of 5 standard themes designed by the Mattermost team. Or, select **Custom Theme** to customize a standard theme even further.

.. tab:: Mobile

Access **Settings** by tapping on your profile picture. Then, tap **Display** and **Theme**.

Customize a theme
-----------------
See the :doc:`customize your theme </preferences/customize-your-theme>` documentation for more information.

Using Mattermost in a web browser or the desktop app, you can customize any of the standard themes by selecting a standard theme and then selecting **Custom Theme** to load the standard theme into the custom theme color selectors.

Select **Custom Theme** to customize your theme colors and share them with others by copying and pasting theme vectors into the input box. Observe a live preview as you customize theme colors, then select **Save** to confirm your changes. Discard your changes by selecting **Cancel**, or by exiting the settings modal and selecting **Yes, Discard**. See the :doc:`customize your theme </preferences/customize-your-theme>` documentation to learn more about working with the custom theme color selectors.

.. tip::
In Enterprise edition, if you are a member of multiple teams, you can optionally select the checkbox **Apply new theme to all my teams** to have the theme show up across teams. Otherwise, the changes will only apply to the current team.
.. tab:: Mobile

Import a Slack theme
~~~~~~~~~~~~~~~~~~~~
Tap **Theme** to select one of 5 standard Mattermost themes.

Using Mattermost in a web browser or the desktop app, you can select **Import theme colors from Slack** to import a Slack theme.
.. note::

In Slack, go to **Preferences > Sidebar Theme** and open the custom theme option. From there, copy the theme color vector and then paste it into the **Input Slack Theme** input box in Mattermost. Any theme settings that are not customizable in Slack will default to the “Sapphire” standard theme settings.
You can define a custom theme using Mattermost in a web browser or the desktop app. See the :doc:`customize your theme </preferences/customize-your-theme>` documentation for more information.

Threaded discussions
---------------------
Expand All @@ -49,7 +41,7 @@ Depending on how your system admin has :ref:`configured threaded discussions <co

.. tab:: Mobile

Access **Settings** by tapping on your profile picture. Then, tap **Display** and **Threaded discussions**.
Tap **Threaded discussions** to manage this option.

Clock display
-------------
Expand All @@ -62,7 +54,7 @@ You can customize how time is displayed in Mattermost.

.. tab:: Mobile

Access **Settings** by tapping on your profile picture. Then, tap **Display** and **Clock Display**.
Tap **Clock Display** to display time in Mattermost using a 12-hour or 24-hour convention.

Teammate name display
---------------------
Expand Down Expand Up @@ -114,7 +106,7 @@ You can customize the timezone used for timestamps in Mattermost and in email no

.. tab:: Mobile

Access **Settings** by tapping on your profile picture. Then, tap **Display** and **Timezone**.
Tap **Timezone** to set your timezone automatically based on your mobile device preference.

Website link previews
---------------------
Expand Down
8 changes: 4 additions & 4 deletions source/preferences/manage-your-sidebar-options.rst
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Expand Up @@ -4,15 +4,15 @@ Manage your sidebar options
.. include:: ../_static/badges/allplans-cloud-selfhosted.rst
:start-after: :nosearch:

To customize Mattermost channel sidebar options based on your preferences, select the gear icon |gear| next to your profile picture, then go to **Sidebar**.
Using Mattermost in a web browser or the desktop app, you can customize your Mattermost sidebar based on your preferences. Select the gear icon |gear| next to your profile picture, then select **Sidebar**.

Your channel sidebar includes :doc:`enhanced sidebar features </preferences/customize-your-channel-sidebar>`, including custom, collapsible channel categories, drag and drop, unread filtering, channel sorting options, and more.

.. note::

- The following sidebar settings apply to your current sidebar only.
- You must manage sidebar settings individually for every team you're a member of.
- You can manage these settings in a web browser or the desktop app. You can't manage these channel sidebar settings using the Mattermost mobile app.
- The following sidebar settings apply to your current sidebar only.
- You must manage sidebar settings individually for every team you're a member of.
- You can manage these settings in a web browser or the desktop app. You can't manage these channel sidebar settings using the Mattermost mobile app.

Group unread channels separately
--------------------------------
Expand Down
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