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// Copyright (c) Microsoft Corporation. All rights reserved. | ||
// Licensed under the MIT License. | ||
import { create, React } from '../../common'; | ||
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export const infoAndExamples = create(({ Markup }) => ( | ||
<> | ||
<p> | ||
Ensure help – or mechanism(s) to request help – are consistently located in the same relative location across a{' '} | ||
<a href="https://w3c.github.io/wcag/guidelines/#dfn-set-of-web-pages">set of web pages/screens</a>. | ||
</p> | ||
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<h2>Why it matters</h2> | ||
<p> | ||
People who may have difficulty locating help are more likely to find it when it is consistently located. This improves the | ||
overall user experience for everyone, including support for people with cognitive disabilities, and makes it easier to find help | ||
and support. | ||
</p> | ||
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<h2>How to fix</h2> | ||
<p> | ||
Ensure all helpful information and mechanisms provided are consistent with other pages in terms of location, behavior and | ||
relative to the other content of the page & UI for all components where help resides. | ||
</p> | ||
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<h2>Example</h2> | ||
<Markup.PassFail | ||
failText={ | ||
<p> | ||
A chat widget to request help is present on select pages of a website but is not available on other pages which would be | ||
considered part of a set of web pages. | ||
</p> | ||
} | ||
failExample={ | ||
<p> | ||
Finding a specific policy or procedure: An employee who needs to complete a work task may have difficulty locating the | ||
specific policy or procedure document on their employer's Web site. A consistently located "How Do I" page may include | ||
the information that enables them to independently complete this task. | ||
</p> | ||
} | ||
passText={ | ||
<p> | ||
A link to a help page exists as the third item in a list of five items within a web page’s navigation (the primary | ||
navigation, or a footer navigation, for example). But on some of the linked pages from this navigation, the help link is | ||
located in a different position in the list of the same navigation items, resulting in a failure of this rule. | ||
</p> | ||
} | ||
passExample={ | ||
<p> | ||
Finding a specific policy or procedure: An employee who needs to complete a work task may have difficulty locating the | ||
specific policy or procedure document on their employer's Web site. A consistently located "How Do I" page may include | ||
the information that enables them to independently complete this task. | ||
</p> | ||
} | ||
/> | ||
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<h2>More examples</h2> | ||
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<h3>WCAG success criteria</h3> | ||
<Markup.Links> | ||
<Markup.HyperLink href="https://w3c.github.io/wcag/understanding/consistent-help"> | ||
Understanding Success Criterion 3.2.6: Consistent Help | ||
</Markup.HyperLink> | ||
</Markup.Links> | ||
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<h3>Sufficient techniques</h3> | ||
<Markup.Links> | ||
<Markup.HyperLink href="https://w3c.github.io/wcag/techniques/general/G220"> | ||
G220: Provide a contact-us link in a consistent location | ||
</Markup.HyperLink> | ||
</Markup.Links> | ||
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<h3>Additional guidance</h3> | ||
<Markup.Links> | ||
<Markup.HyperLink href="https://www.w3.org/TR/coga-gap-analysis/#table6"> | ||
Cognitive Accessibility Roadmap and Gap Analysis | ||
</Markup.HyperLink> | ||
<Markup.HyperLink href="https://www.w3.org/TR/coga-usable/#make-it-easy-%20%20%20%20%20%20%20%20%20%20%20%20%20to-find-help-and-give-feedback-pattern"> | ||
Making Content Usable for People with Cognitive and Learning Disabilities | ||
</Markup.HyperLink> | ||
</Markup.Links> | ||
</> | ||
)); |
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