HelpDesk was developed as a group project for our capstone course, serving as the culminating experience of our undergraduate degree. It is an IT ticketing system built to streamline the process of receiving and resolving requests for support from IT services. This project is developed using ASP.NET and C#.
- Secure login and registration
- Role-based access control (Admin, Technician, User)
- Create, update, and close tickets
- Assign tickets to technicians
- Real-time status updates
- Full-text search on tickets and knowledge base
- Microsoft Visual Studio 2022 or later
- SQL Server