Add RT Summary Feature to IRCBot

ircbot/plugin/rt_summary.py

@@ -0,0 +1,54 @@
+"""Announce new RT list every day"""
+from datetime import datetime
+
+from ocflib.infra.rt import rt_connection
+from ocflib.infra.rt import RtTicket
+
+CHANNEL = '#service-comm'
+DAYS_OLD = 7
+NUM_LIST = 10
+# Starting point for recent most tickets to be searched
+NUM_START = 10500
+
+
+def show_tickets(bot):
+    """Show RT tickets that need responses."""
+    rt = rt_connection(user='create', password=bot.rt_password)
+    bot.say(CHANNEL, 'Top 10 new tickets in the help queue that are older than a week:')
+
+    counter = 0
+    counter_success = 0
+    num_newest_rt = newest_rt_number(rt, NUM_START)
+    while counter_success < NUM_LIST:
+        ticket_number = num_newest_rt - counter
+        ticket = RtTicket.from_number(rt, ticket_number)
+        if out_of_range(ticket):
+            break
+
+        # Finds the date of a specific ticket
+        lines = rt.get(f'https://rt.ocf.berkeley.edu/REST/1.0/ticket/{ticket_number}/view').text.splitlines()
+        for line in lines:
+            if line.startswith('Created: '):
+                ticket_date = line.split(': ', 1)[1]
+        ticket_date = datetime.strptime(ticket_date, '%a %b %d %H:%M:%S %Y')
+
+        if ticket.queue == 'help' and ticket.status == 'new' and (datetime.today() - ticket_date).days >= DAYS_OLD:
+            bot.say(CHANNEL, str(ticket))
+            counter_success += 1
+        counter += 1
+    bot.say(CHANNEL, 'Completed.')
+
+
+def out_of_range(ticket):
+    if ticket.owner is None and ticket.subject is None and ticket.queue is None and ticket.status is None:
+        return True
+    return False
+
+
+def newest_rt_number(rt, start):
+    ticket_number = start
+    ticket = RtTicket.from_number(rt, ticket_number)
+    while not out_of_range(ticket):
+        ticket_number += 1
+        ticket = RtTicket.from_number(rt, ticket_number)
+    return ticket_number - 1

ircbot/plugin/timer.py

@@ -5,6 +5,7 @@
 from traceback import format_exc
 
 from ircbot.plugin import debian_security
+from ircbot.plugin import rt_summary
 
 # Check for Debian security announcements every 5 minutes
 # If a check fails, we bump add another 5 minutes, until
@@ -32,6 +33,7 @@ def timer(bot):
             last_date, old = date.today(), last_date
             if old and last_date != old:
                 bot.bump_topic()
+                rt_summary.show_tickets(bot)
 
             if last_dsa_check is None or time.time() - last_dsa_check > 60 * dsa_freq:
                 last_dsa_check = time.time()