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Update requesting_LFIT_support.md #1410

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Jan 22, 2025
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Update requesting_LFIT_support.md #1410

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7 changes: 7 additions & 0 deletions project-resources/requesting_LFIT_support.md
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Expand Up @@ -31,6 +31,13 @@ Critical issues resulting in unplanned downtime will be prioritized over other s

All non-confidential issues are tracked via a public [Github project board](https://github.com/orgs/openjs-foundation/projects/10).

## What To Do In An Emergency

In the event of an emergency (e.g., a critical system is down or there is a security incident), you can use Jira to request priority support 24/7.

1. Please fill out the following ticket in Jira [(Report a serious problem](https://jira.linuxfoundation.org/plugins/servlet/desk/portal/2/create/30))
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Do we have a fallback solution if Jira is down?

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We do not.

2. Set urgency and impact appropriately

## Have A Unique Situation?

For urgent, unique, or complex issues that require discussion, please contact [email protected].
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