Update support emails

osg-htc · Dec 16, 2024 · 40105f9 · 40105f9
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diff --git a/WeeklyMinutes/16Apr2018.md b/WeeklyMinutes/16Apr2018.md
@@ -12,4 +12,4 @@
    * Support Transition Plan: https://docs.google.com/document/d/1_6XDdDUo0V-sFWnyQuVTwrQgeugSv9ECXwgsHQN-KJg/edit?usp=sharing
 
 ## Questions
-   * Can be directed to Rob ([email protected]) or help@opensciencegrid.org
+   * Can be directed to Rob ([email protected]) or support@osg-htc.org
diff --git a/docs/SLA/general.md b/docs/SLA/general.md
@@ -63,7 +63,7 @@ Customer Problem Reporting
 Service problems should be reported immediately by opening a ticket:
 
    - Either directly at <https://support.opensciencegrid.org>
-   - Or by emailing a description to <help@opensciencegrid.org>
+   - Or by emailing a description to <support@osg-htc.org>
 
 Responsibilities
 ----------------

diff --git a/docs/ServiceManagement/ResponsibilityMatrix.md b/docs/ServiceManagement/ResponsibilityMatrix.md
@@ -2,12 +2,12 @@
 
 | Service         | Owner   | Support Address          | Area Coordinator Contact                     | Service Catalog | Service Portfolio |
 |-----------------|---------|--------------------------|----------------------------------------|-----------------|-------------------|
-| Display         | IU-HTC  | help@opensciencegrid.org | Rob Quick ([email protected])              | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_Display.md)    | [Internal Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceProfile/SP_Display.md)  |
-| GlideIn-Factory | UCSD    | help@opensciencegrid.org | Rob Quick ([email protected])              | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md)                |                   |
-| GRACC           | UNL-HCC | help@opensciencegrid.org | Brian Bockelman ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md)                |                   | 
-| Messaging Service    | UNL-HCC | help@opensciencegrid.org | Brian Bockelman ([email protected]) |                 |                   | 
-| Hosted-CE       | UC      | user-support@opensciencegrid.org | Rob Gardner ([email protected])         | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md)                |                   |
-| OIM             | IU-HTC  | help@opensciencegrid.org | Rob Quick ([email protected])              | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_OIM.md)               |                   |
-| CVMFS Stratum-1             | UNL-HCC  | help@opensciencegrid.org | Brian Bockelman ([email protected])              |                |                   |
-| CVMFS Repositories (\*.osgstorage.org)             | UNL-HCC  | help@opensciencegrid.org | Brian Bockelman ([email protected])              |                |                   |
+| Display         | IU-HTC  | support@osg-htc.org | Rob Quick ([email protected])              | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_Display.md)    | [Internal Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceProfile/SP_Display.md)  |
+| GlideIn-Factory | UCSD    | support@osg-htc.org | Rob Quick ([email protected])              | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md)                |                   |
+| GRACC           | UNL-HCC | support@osg-htc.org | Brian Bockelman ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md)                |                   | 
+| Messaging Service    | UNL-HCC | support@osg-htc.org | Brian Bockelman ([email protected]) |                 |                   | 
+| Hosted-CE       | UC      | support@osg-htc.org | Rob Gardner ([email protected])         | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md)                |                   |
+| OIM             | IU-HTC  | support@osg-htc.org | Rob Quick ([email protected])              | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_OIM.md)               |                   |
+| CVMFS Stratum-1             | UNL-HCC  | support@osg-htc.org | Brian Bockelman ([email protected])              |                |                   |
+| CVMFS Repositories (\*.osgstorage.org)             | UNL-HCC  | support@osg-htc.org | Brian Bockelman ([email protected])              |                |                   |
 
diff --git a/docs/ServiceManagement/ServiceCatalog/SC_Display.md b/docs/ServiceManagement/ServiceCatalog/SC_Display.md
@@ -9,5 +9,5 @@
 | Service Area        | OSG Operations |
 | Service Level Agreement |  |
 | Support Unit        | OSG Operations | 
-| Support Contact Address | help@opensciencegrid.org | 
+| Support Contact Address | support@osg-htc.org | 
 | Dependencies | GRACC, OIM |
diff --git a/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md b/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md
@@ -9,5 +9,5 @@
 | Service Area        | OSG Technology |
 | Service Level Agreement | In progress |
 | Support Unit        | OSG Operations and Technology | 
-| Support Contact Address | help@opensciencegrid.org | 
+| Support Contact Address | support@osg-htc.org | 
 | Dependencies | RabbitMQ, RSV-perfSONAR, UNL HDFS, FNAL dCache, OIM |
diff --git a/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md b/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md
@@ -9,5 +9,5 @@
 | Service Area        | OSG Operations at UCSD |
 | Service Level Agreement |  |
 | Support Unit        | OSG Operations | 
-| Support Contact Address | help@opensciencegrid.org | 
+| Support Contact Address | support@osg-htc.org | 
 | Dependencies | GlideinWMS, HTCondor, python, httpd, osg-ca-certs, fetch-crl, javascriptrrd, m2crypto |
diff --git a/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md b/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md
@@ -8,5 +8,5 @@
 | Service Users       | OSG and other VO Glidein Factories |
 | Service Area        | OSG User Support |
 | Service Level Agreement | N/A | 
-| Support Contact Address | user-support@opensciencegrid.org | 
+| Support Contact Address | support@osg-htc.org | 
 | Dependencies | HTCondor |
diff --git a/docs/ServiceManagement/ServiceCatalog/SC_OIM.md b/docs/ServiceManagement/ServiceCatalog/SC_OIM.md
@@ -9,5 +9,5 @@
 | Service Area        | OSG Operations |
 | Service Level Agreement |  |
 | Support Unit        | OSG Operations | 
-| Support Contact Address | help@opensciencegrid.org | 
+| Support Contact Address | support@osg-htc.org | 
 | Dependencies | MySQL, Apache |
diff --git a/docs/ServiceManagement/ServiceProfile/SP_Display.md b/docs/ServiceManagement/ServiceProfile/SP_Display.md
@@ -13,7 +13,7 @@
 | Service Level Agreement |  |
 | Support Unit        | OSG Operations | 
 | Additional Service Components | Monitoring, Availability calculation, Configuration Management Database entries. | 
-| Support Contact Address | help@opensciencegrid.org | 
+| Support Contact Address | support@osg-htc.org | 
 | Dependencies | GRACC, OIM |
 | Cost to Provide | Unused |
 | Funding Source | Unused | 

diff --git a/docs/index.md b/docs/index.md
@@ -21,8 +21,8 @@ Contact Us
 
 * [Open a Ticket](https://support.opensciencegrid.org)
 * [Slack channel](https://opensciencegrid.slack.com/messages/operations) - if you can't create an account, send an e-mail
-  to <mailto:help@opensciencegrid.org>
-* Email: <mailto:help@opensciencegrid.org>
+  to <mailto:support@osg-htc.org>
+* Email: <mailto:support@osg-htc.org>
 
 Registration (Contact, Resource, VO, or Project)
 ------------------------------------------------

diff --git a/osgthedocs/404.html b/osgthedocs/404.html
@@ -4,7 +4,7 @@
 <h1>404 - Page Not found</h1>
 <p>
   The page you were looking for was not found.
-  If you believe this was in error, please contact <a href="mailto:help@opensciencegrid.org">help@opensciencegrid.org.</a>
+  If you believe this was in error, please contact <a href="mailto:support@osg-htc.org">support@osg-htc.org.</a>
 </p>
 <p>
   To open a support ticket, visit our <a href="https://support.opensciencegrid.org/support/tickets/new">Help Desk</a>.